Assistant Manager
3 weeks ago
Role: - Team Leader
Designation: - Asst Manager Operations
Location: - Chennai
Years Of Experience: - 6+Years
Client is a technology-enabled global business services company specialising in
customer engagement and improving business performance. We partner with
ambitious, progressive executives around the world to future-proof their business and
stay ahead of the competition and meet customer expectations.
Role and key responsibilities:
We are looking for a team leader with skills in General Ledger, Reconciliation,
Finalization, and Reporting. Experience with international BPO/Back-office operations is
required.
Role and Key Responsibilities:
o Daily team huddles and work allocation
o Monitor productivity and SLA/KPI performance
o Be part of the process deliverables
o QC of team member's work on sample basis
o Resolving team queries and coaching
o Timely follow-up on open items/queries
o Daily and weekly status updates to clients on email and calls
o Regular training and SOP documentation with the team
o Monthly performance management of team members
o Participate in ideation, support improvementsEncourage team and self to participate in soft skills training
o Create a healthy and motivating team environment
Key skills & knowledge:
o Ability to manage a team of 6 - 8 team members
o GL Accounting, journal entries
o Reconciliation and entries - Bank accounts, Intercompany, Balance sheet
accounts
o Fixed Assets and Depreciation
o Month close, Accruals & Prepaid entries
o Understand month-close calendar
o Preparation of financial stmts, schedules
o Working knowledge of Trial Balance, Balance Sheet, P&L reports
o Support on audits
o Able to handle client escalations
o Analytical skills
o Attention to detail
Educational Qualification:
Graduate / post-graduate
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