HCL - Project Manager - RPA

3 weeks ago

Noida, Uttar Pradesh, India Hcl Technologies Limited Full time

Roles and Responsibilities :

- Coordinate internal resources to deliver customer outcomes as sold

- Ensure all projects delivered within time, scope, quality, and cost constraints

- Assist in definition of project success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality

- Ensure resource availability and allocation

- Develop detailed project plans to monitor and track progress

- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

- Measure project performance using appropriate tools and techniques

- Report and escalate to management as needed

- Successfully manage the relationship with the client and all stakeholders

- Run, manage & develop customer facing project status meetings as required.

- Create and maintain comprehensive project documentation

- Collaborate with project managers worldwide to improve PM efficiency

- Foster relationships with customers enabling future account sales

- Work collaboratively with the Professional Services Team, Customer Engagement team and assist is the proper expectation of resources and timing

- Internalize every aspect of the customer experience as it relates to delivery excellence

- Assist in the development and/or review of SOWs, MSAs, and other related documentation

- Maintain high levels of customer/partner engagement with a focus on CSAT and NPS.

- Coordinate feedback and insight from customer engagements to improve the product, delivery kits and overall customer experience

- Continually work to identify, develop and share new uses for UiPath

- Identify best practice artifacts that can be packaged into delivery kits and shared with partners

- Help drive customer references and case studies.

This is what you will bring to our team :

- 3+ years of experience in project management & working for system integrators and/or global SI.

- 7+ years relevant work experience in a customer-facing, partner facing, customer success, account management or strategic consulting organization

- Excellent client-facing and internal communication skills

- Strong working knowledge of Microsoft Office

- PMP / PRINCE II certification a plus

- Experience using change management processes for dynamic professional services projects

- External customer-facing management experience a plus (including partners)

- Internal customer relationship management experience (i.e. sales, pre-sales, advisory services) a plus

- Experience managing multiple workstream, Agile Project Management & professional services SOW's in parallel a plus

- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

- Proven experience building strong internal and external relationships

- Previous experience with working with Automation Anywhere, Blue Prism, Open Span is a plus

(ref:hirist.tech)

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