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Internation Customer Support
4 weeks ago
Company Name: Santacruz Telemarketing Pvt. Ltd.
Job Summary:
We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.
Key Responsibilities:
- Handle inbound and outbound customer calls from US clients.
- Resolve queries related to products, services, billing, or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt and efficient service.
- Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
- Graduate in any stream.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
Preferred Attributes:
- US accent experience supporting North American clients.
- Problem-solving attitude with the ability to think on your feet.
Benefits:
- Competitive salary and performance incentives
- Career advancement opportunities
- One-Year retention bonus
- Allowances
Position Title: Voice Process Associate
Experience: 2 to 4 years
Shift Timing: Night Shift (US Shift Hours)
Location: Ahmedabad
