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Customer support intern

4 weeks ago

Ahmedabad, India Currently Full time

Dear Candidates,

Greetings from 
Currently

We are urgently seeking a
Customer Support Executive (Intern)
 to join our dynamic team in the Social Media Industry at Ahmedabad.

Experience Level:
 Intern

Job Description:

As a 
Customer Support Intern
, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

  • Assist in responding to customer queries and concerns via email, chat, or phone.
  • Escalate complex issues to senior team members and follow up until resolved.
  • Document customer issues and solutions for reference.

Customer Assistance:

  • Guide users on how to navigate the platform and resolve common issues.
  • Provide proactive assistance to improve user experience.

Process Improvement Support:

  • Assist in identifying common issues and suggest solutions to enhance support processes.
  • Collect feedback from customers and share it with relevant teams.

Team Collaboration:

  • Work closely with the customer support team to learn best practices and improve response quality.
  • Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

  • Pursuing or recently completed a Bachelor's degree
     in any field (preferred).
  • Excellent communication skills (written and verbal).
  • A positive attitude with a customer-first approach.
  • Basic understanding of social media platforms and online communities is a plus.
  • Strong problem-solving skills and the ability to work collaboratively.
  • Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

  • Hands-on experience in customer service in the social media industry.
  • Opportunity to work in a collaborative and innovative work environment.
  • Certificate of Internship upon completion.
  • Mentorship from experienced professionals.
  • Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team

Thanks & Regards,

Yamini Patel

HR Manager