Chat and Voice Bot QA Specialist

4 days ago

Bengaluru, India Yubi Full time

We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the fundamentals of generative AI, and is passionate about delivering seamless user experiences.

This is a non-technical role that doesn't require coding, but does require a foundational understanding of how conversational bots work, how workflows are structured, and how to methodically test and evaluate them.

Key Responsibilities

  • Evaluate AI Responses: Systematically test chat and voice bot outputs for coherence, relevance, tone, factual accuracy, and alignment with business objectives.
  • Test Workflows: Assess conversation flows and user journeys for edge cases, logical consistency, and usability across different platforms (web, mobile, IVR).
  • First-Principles Problem Solving: Analyze and break down complex issues using first-principles thinking; question assumptions and propose better alternatives.
  • Scenario Creation: Develop diverse test scenarios and real-world prompts to validate AI performance across varied contexts and user intents.
  • Feedback & Reporting: Document bugs, inconsistencies, and improvement opportunities; work closely with product, design, and engineering teams.
  • AI Alignment Audits: Ensure the AI responses align with user intent, brand tone, and ethical guidelines.
  • Collaborate on Evaluation Frameworks: Help define or refine qualitative and quantitative criteria for bot performance and user experience.




Requirements


Qualifications

  • 2-4 years of experience working in chatbot/voice testing, or a related field.
  • Strong analytical skills and a problem-solving mindset grounded in first-principles thinking.
  • Prior experience in QA, user research, product evaluation, or content moderation is a plus.
  • Familiarity with generative AI technologies (like ChatGPT, Bard, or Claude) and LLMs.
  • Basic understanding of conversation design, chat/voice interfaces, and user journey mapping.
  • Ability to write clear, concise test documentation and reports.
  • Excellent communication skills and attention to detail.
  • Curious, user-centric mindset with a drive for continuous improvement.

  • Chat and voice bot tester(qa)

    1 day ago

    Bengaluru, India Yubi Full time

    We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the...

  • Chat and Voice Bot Tester(QA)

    5 days ago

    Bengaluru, India Yubi Full time

    We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the...

  • Chat and Voice Bot Tester(QA)

    2 weeks ago

    Bengaluru, Karnataka, India Yubi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the...

  • Chat and Voice Bot Tester(QA)

    4 days ago

    Bengaluru, India Yubi Full time

    We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the...

  • Analytical Conversational Bot Tester

    6 days ago

    Bengaluru, Karnataka, India beBeeConversational Full time ₹ 12,53,305 - ₹ 20,91,990

    Chat and Voice Bot Quality Assurance SpecialistThis role is for a detail-oriented and analytical individual who will evaluate the performance and quality of AI-driven chat and voice assistants to deliver seamless user experiences.The ideal candidate will have a foundational understanding of conversational bots, workflows, and how to methodically test and...

  • Conversational AI Quality Assurance Expert

    2 weeks ago

    Bengaluru, Karnataka, India beBeeconversational Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Chat and Voice Bot QA SpecialistThis role entails evaluating the performance and quality of AI-driven chat and voice assistants.The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the fundamentals of generative AI, and is passionate about delivering seamless user experiences.This is a non-technical role...

  • AI Voice Bot Developer

    2 weeks ago

    Bengaluru, Karnataka, India beBeeArtificial Full time ₹ 10,00,000 - ₹ 12,00,000

    Job Title: Artificial Intelligence Voice Bot DeveloperDescription: We are seeking a talented and motivated developer to design, develop, and optimize AI-powered voice bots that deliver seamless user interactions.Key Responsibilities:Design and Develop AI Voice Bots: Leverage open-source Large Language Models (LLMs) such as GPT, LLaMA, or similar models to...

  • Conversation Bot Engineer

    5 days ago

    Bengaluru Rural, India iitjobs, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We have an great opportunity for the role of Conversation Bot Engineer.Relevant Exp : 4+ YrsMandatory Skills : Chatbots, voice bots, Dialog Flow, Alexa, , Amazon Lex, Rasa, Luis, Kore.AI, Python, JavaScript, Key Responsibilities● Experience in development of virtual agents (chatbots, voice bots) and natural language processing ● Experience working with...

  • Conversation Bot Engineer

    1 day ago

    Bengaluru Rural, India iitjobs, Inc. Full time

    We have an great opportunity for the role of Conversation Bot Engineer. Relevant Exp : 4+ Yrs Mandatory Skills : Chatbots, voice bots, Dialog Flow, Alexa, , Amazon Lex, Rasa, Luis, Kore.AI, Python, JavaScript, Key Responsibilities ● Experience in development of virtual agents (chatbots, voice bots) and natural language processing ● Experience working...

  • Lead QA Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Enterprise Bot Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Enterprise Bot is a dynamic scale-up founded in 2017. We support major companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others in enhancing customer interactions and automating processes using our Conversational AI technology. Our global team comprises over 60 highly skilled professionals from diverse backgrounds. Our company...