Manager Infrastructure Engineering- Critical Incident Management
2 days ago
Final Job DescriptionAbout the ClientARAs Client – Global Consulting Firm is a leading multinational advisory and technology services organization, operating across infrastructure, cloud, application modernization, and managed services. The company is headquartered in Bengaluru with clients across North America, Europe, and APAC.Job Description – IT Service Management RepresentativeLocation: Pan India/BangaloreRole OverviewWe are seeking an experienced IT Service Management Representative to oversee and manage the delivery of IT production systems and services. The role involves supporting the entire infrastructure service management lifecycle, ensuring client satisfaction, mitigating risks to services, and maintaining high availability of production systems and devices. You will play a key role in operational excellence and driving improvements across IT operations.Key ResponsibilitiesAct as a Subject Matter Expert (SME) for Critical Incident Management and IT Service Operations.Lead and collaborate with cross-functional teams to ensure seamless service delivery.Take ownership of team decisions and guide team members toward performance excellence.Work closely with multiple internal teams and contribute to key operational decisions.Provide effective solutions to complex problems impacting multiple teams.Conduct and facilitate training programs to elevate team capabilities and encourage knowledge sharing.Monitor, measure, and analyze service performance metrics to identify areas of improvement.Ensure continuous availability and performance of production systems and services.Professional & Technical SkillsMust-Have SkillsExpertise in Critical Incident Management, with a minimum of 12 years of hands-on experience.Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL.Proven experience in incident response, major incident handling, and escalation management.Ability to troubleshoot and resolve complex technical issues under pressure.Familiarity with service monitoring tools, dashboards, and operational technologies.Additional InformationThis role is based in Gurugram.Candidates must meet the requirement of 15 years of full-time education.Ideal for individuals who excel in high-impact environments and can manage critical production systems efficiently.
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Hiring for Critical+Major Incident Manager
11 hours ago
Palakkad, India Mount Talent Consulting Pvt Ltd. Full timeAbout the CompanyAs an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational...
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Hiring for Critical+Major Incident Manager
5 hours ago
Palakkad, India Mount Talent Consulting Pvt Ltd. Full timeAbout the CompanyAs an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational...
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Delivery Manager
11 hours ago
Palakkad, India Persistent Systems Full timeAbout Position: We are seeking a highly experienced and skilled Delivery Manager and manage our Design, configure, and manage disaster recovery solutions utilizing AWS ERS and Zerto for critical applications and infrastructure.Role: Delivery ManagerLocation: Pune Experience: 15 to 18 YearsJob Type: Full Time EmploymentWhat You'll Do: Proven leadership...
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Delivery Manager
5 hours ago
Palakkad, India Persistent Systems Full timeAbout Position: We are seeking a highly experienced and skilled Delivery Manager and manage our Design, configure, and manage disaster recovery solutions utilizing AWS ERS and Zerto for critical applications and infrastructure.Role: Delivery ManagerLocation: Pune Experience: 15 to 18 YearsJob Type: Full Time EmploymentWhat You'll Do: Proven leadership...
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DevOps Engineer/Lead DevOps Engineer
4 weeks ago
Palakkad, India Sycamore Informatics Inc. Full timeDesignation : DevOps Engineer/Lead DevOps Engineer Experience : 8-15 years Location:RemoteSummary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and...
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Sr. DevOps Engineer
2 weeks ago
Palakkad, India Trovex.ai Full timeAbout Trovex At Trovex, we’re transforming sales training with an AI-powered role-play simulator. Born from a need to fix outdated methods, Trovex uses generative AI to help reps sharpen their skills through realistic, immersive practice. The Opportunity: A Foundational Role in Our Engineering Team This is a unique, high-impact opportunity for a...
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Dlp engineer
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Palakkad, India Team1 Consulting Full timeAbout Company: Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with...
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Privileged Access Management
3 weeks ago
Palakkad, India Grant Thornton INDUS Full timeRole Summary: We are looking for an experiencedCyberArk Privileged Access Management (PAM) Expertto design, implement, and manage enterprise-grade PAM solutions usingCyberArk . This role will provideend-to-end support (L1–L3) , ensuring the security, governance, and compliance of privileged accounts acrosson-premises and cloud environments ,...
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Associate Manager II
6 days ago
Palakkad, India Navi Full timeAbout the TeamAt Navi, the InfoSec team safeguards our digital ecosystem - ensuring the confidentiality, integrity, and availability of critical systems and data. We lead the charge on cyber risk management, regulatory compliance, and data protection, while championing a security-first culture across all teams.Our mission: Protect what powers Navi -...
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Associate Manager II
5 days ago
Palakkad, India Navi Full timeAbout the TeamAt Navi, the InfoSec team safeguards our digital ecosystem - ensuring the confidentiality, integrity, and availability of critical systems and data. We lead the charge on cyber risk management, regulatory compliance, and data protection, while championing a security-first culture across all teams.Our mission: Protect what powers Navi -...
