Desktop Engineer

Job Title: IT Support / Desktop & End-User Support EngineerLocation: Kamba (near Kalyan), Mumbai, MaharashtraExperience: 1–2 YearsShift / Timings: 8 AM – 8 PM (Onsite Support)About the Role:We are seeking a motivated and detail-oriented IT Support / Desktop & End-User Support Engineer to provide onsite technical support for desktops, laptops, mobile devices, and other IT systems. The ideal candidate will have hands-on experience in end-user support, device configuration, troubleshooting, and exposure to Azure AD, Microsoft 365, and Intune/EMS environments.Key Responsibilities:Provide onsite technical support for desktops, laptops, printers, and other user devices.Troubleshoot and configure end-user devices, including mobile and Wi-Fi connectivity.Manage and resolve incidents through ITIL-based ticketing systems.Deliver L2 support for O365 and Intune/EMS across desktops and mobile devices.Install, update, and troubleshoot antivirus software and endpoint security tools.Support users with MS Office, Outlook, and related productivity applications.Coordinate with external vendors and escalate issues when required.Ensure implementation of IT best practices and compliance with global IT standards.Perform O365 mailbox configuration, license management, and OneDrive administration.Configure and maintain ADFS for user authentication and access control.Skills & Qualifications:1–2 years of hands-on experience in desktop/laptop support and mobile device troubleshooting.Working knowledge of Azure AD, O365, Intune/EMS, and antivirus management.Familiarity with ITIL processes and ticket lifecycle management.Strong coordination and vendor management abilities.Excellent communication, analytical, and problem-solving skills.Ideal Candidate:Passionate about providing end-user IT support and customer satisfaction.Comfortable working onsite in a dynamic, fast-paced environment.Proactive in identifying issues, suggesting improvements, and delivering timely solutions.