General Manager

4 weeks ago

Kohima, Nagaland, India HOTEL POLO TOWERS GROUP Full time

Key Responsibilities

1. Pre-Opening Planning & Execution

  • Coordinate with project, design, and procurement teams for smooth handover from construction to operations.
  • Develop detailed pre-opening timelines, budgets, and checklists covering all operational departments.
  • Ensure brand standard implementation across rooms, F&B outlets, public areas, and back-of-house facilities.
  • Oversee OS&E (Operating Supplies & Equipment) and FF&E (Furniture, Fixtures & Equipment) procurement for timely setup.

2. Team Building & HR Readiness

  • Recruit, train, and mentor department heads and key team members to ensure service excellence from Day 1.
  • Drive pre-opening training programs focusing on SOPs, brand culture, and guest service standards.

3. Sales, Marketing & Business Development

  • Develop and implement the hotel's pre-opening sales and marketing strategy in alignment with corporate teams.
  • Build relationships with local corporations, travel partners, and media to generate pre-opening buzz and bookings.
  • Establish online presence, pricing strategy, and distribution channels pre-launch.

4. Financial & Budgetary Controls

  • Prepare and monitor pre-opening budgets to ensure cost control and financial efficiency.
  • Implement revenue management systems and forecasting tools for optimal business performance post-opening.

5. Licensing & Compliance

  • Oversee acquisition of all necessary licenses, permits, and certifications for hotel operations.
  • Ensure adherence to safety, security, health, and environmental standards before and after opening.

6. Operational Readiness & Launch

  • Conduct mock drills, soft openings, and trial runs to fine-tune guest experiences.
  • Ensure operational excellence for a seamless grand opening and brand-compliant guest journey.

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