Order Fulfillment Co-ordinator

We're Hiring – Order Fulfillment Coordinator at Inti Fashions

At Inti Fashions, every order tells a story—of style, quality, and timely delivery. We're looking for a detail-oriented and tech-savvy Order Fulfillment Coordinator to ensure our customers receive their orders exactly as promised.

If you have experience in Shopify order management, e-commerce operations, and delivery coordination, this role is for you.

Location: Coimbatore

Employment Type: Full-time

Eligibility

• Gender: Male or Female candidates can apply.
• Education: Minimum Bachelor's Degree in any field.
• Experience: Freshers to experienced candidates welcome.
• Must have good communication skills and basic computer knowledge.
• Shopify or e-commerce experience is an added advantage.

Key Responsibilities

1. Shopify Order Management

• Monitor, receive, and review orders from Shopify and other sales channels.
• Verify product availability, pricing, and customer details.
• Update order statuses in Shopify and send acknowledgments to customers.
• Manage order modifications, cancellations, and refunds in Shopify.

2. Order Processing & Entry

• Enter orders into ERP/order management systems for internal tracking.
• Ensure order accuracy and compliance with terms.

3. Inventory & Stock Coordination

• Check real-time stock levels before confirming orders.
• Coordinate with the warehouse to pick, pack, and prepare goods for dispatch.
• Flag low stock and support replenishment planning.

4. Delivery & Logistics Coordination

• Liaise with courier/delivery partners for timely pickups.
• Schedule and track deliveries until the final handover to the customer.
• Handle delivery exceptions such as delays, incorrect addresses, or damaged goods.

5. Shipping & Documentation

• Prepare shipping invoices, packing lists, and labels directly from Shopify or ERP.
• Ensure all dispatches are well-documented and error-free.

6. Customer Communication

• Respond promptly to order-related inquiries via email, calls, or WhatsApp.
• Share shipment tracking updates proactively.
• Resolve complaints and returns in coordination with the warehouse and logistics.

7. Reporting & Analysis

• Generate weekly reports from Shopify and ERP on order volumes, delivery timelines, and fulfillment rates.
• Provide insights to improve operations and reduce delivery delays.

Ideal Candidate

• Experience in Shopify order processing and e-commerce platforms.
• Strong knowledge of delivery/logistics coordination.
• Excellent organizational and communication skills.
• Familiarity with ERP systems and basic Excel functions.
• Ability to work in a fast-paced, high-volume environment.

Why Work with Us?

• Be part of a growing fashion brand with a strong digital presence.
• Gain hands-on experience in Shopify and e-commerce fulfillment.
• Collaborative work environment with room for growth.

How to Apply:

Email your CV to intifashioshr@gmail.com with the subject line: "Order Fulfillment Coordinator – Inti Fashions".

Mobile No: 87548 85005