Service Desk Operations Leads

Dear Candidate!Greetings from TCS !!!Role: Service Desk Operations LeadsLocation: Bangalore/ChennaiExperience Range: 5 to 8 YearsJob Description:-- Technical Lead for Operations Team.- Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans.- Review shift staffing to understand who is...

Dear CandidateGreetings from TCS Role: Service Desk Operations LeadsLocation: Bangalore/ChennaiExperience Range: 5 to 8 YearsJob Description:Technical Lead for Operations Team.Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans.Review shift staffing to understand who is working, their...

Dear CandidateGreetings from TCSAbout the RoleAs a Technical Service Delivery Manager, you will be responsible for leading the Operations Team in delivering exceptional service to our clients. Your key focus areas will include reviewing current major incidents, scheduled outages, and business events to assess staffing plans.Review shift staffing to...

Dear CandidateGreetings from TCS Role: Service Desk Operations LeadsLocation: Bangalore/ChennaiExperience Range: 5 to 8 YearsJob Description:Technical Lead for Operations Team.Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans.Review shift staffing to understand who is working, their...

Job Role - Service Desk LeadExperience Range: 4 to 8 yearsJob Location: BangaloreJob DescriptionRoles/ responsibilitiesManage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and...

Job Role - Service Desk LeadExperience Range: 4 to 8 yearsJob Location: BangaloreJob DescriptionRoles/ responsibilitiesManage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

We are looking for a Service Desk Team Lead for one of our clients. Your job scope is as follows : - Provide expertise and advanced-level technical support to technician and end-users. - Overseeing the technical operations of the service desk team, providing expert-level technical support, and leading the team in diagnosing and resolving complex technical...

We are a pioneer in feeding the fire of young techies like you at TCS, and we are looking for a skilled Technical Service Delivery Manager to join our team.Key ResponsibilitiesThe successful candidate will be responsible for leading the Operations Team in delivering exceptional service to our clients. Key responsibilities include:Reviewing current major...

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an...

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an...

Job DescriptionOverviewWe are seeking an experienced and results-driven IT L1/L2 Service Desk Team Leader. Working with your peers to the Service Desk Manager to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will manage a team of service desk technicians and analysts, ensuring the delivery of high-quality IT...

Job DescriptionOverviewWe are seeking an experienced and results-driven IT L1/L2 Service Desk Team Leader. Working with your peers to the Service Desk Manager to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will manage a team of service desk technicians and analysts, ensuring the delivery of high-quality IT...

Role Summary:The Senior Service Desk Team Lead will be responsible for overseeing the technical operations of our service desk team. This includes providing expert-level technical support, leading the team in diagnosing and resolving complex technical issues, and participating in the team's skills development and knowledge management.

**What would be expected from you**: - Responsible for providing appropriate level of support to Servian Managed Services customers, and Servian-as-a-customer end-users, within prescribed SLAs. - Identify the correct procedures or channels for resolution and monitor resolution activity and progress updates to customers. - Able to bring insight and expertise...

**Service Desk ( Job ID : 749328190 )**: Bangalore Full Time Experience **01.0 - 02.0 years** Offered Salary **3.05 - 4.00** Notice Period **Not Disclosed** - Excellent communication skills (both written and verbal) - Knowledge of IT industry and technology understanding - Demonstrate high levels of customer service and operational excellence -...

Service Desk Specialist8-12chennaiRequires good verbal and written communication skills as well as strong customer service and interpersonal skillsNeed for international client (UK)Willingness to work in any shifts including night shiftsAccountable to answer customer requests and assisting customer either by email/chat or over the phoneAbility to understand...

Skill : Service Desk Agent L1Job Location : BengaluruExperience : 1 to 3 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement processes and...

**Position's General Duties and Tasks** **In these roles you will** **be responsible for**: Responsible for SLA's & KPI's Managing 24x7 Operations Responsible for the performance of the teams, team leads Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member Responsible for upskilling / cross skilling...