Implementation Specialist

3 weeks ago

Thiruvananthapuram, India CareStack - Dental Practice Management Full time

Skills:Must-Haves - Hands-on experience in any MIS platform - Proficiency in MS Office - Excellent verbal and written communication skillsGood-to-Haves - Advanced knowledge of Excel - Experience with BI tools - Analytical skills and reporting exposureResponsibilities:Onboarding & Implementation - Guide clients through the implementation process, outlining steps and settingclear expectations. - Coordinate with cross-functional teams to ensure the timely deployment ofservices or features. - Troubleshoot and resolve issues arising during implementation with minimaldisruption to client operations.Customer Communication - Maintain consistent, clear communication with clients throughout theonboarding and implementation phases. - Respond to client inquiries promptly and professionally. - Provide regular updates on the progress of implementation and migrationactivities.Documentation & Reporting: - Maintain accurate and updated records of client interactions, issues, andresolutions. - Generate regular progress reports for all implementation activities. - Identify recurring issues, trends, or gaps and recommend processimprovements.Migration Support - Collaborate with clients to gather data, documents, and prerequisites formigration. - Assist clients in understanding migration steps and address any relatedqueries. - Work with internal teams to ensure a smooth and successful transition ofdata and services.Requirements: - Flexibility to work in shifts – US/UK/AUS - Strong problem-solving and analytical skills - Empathy, patience, and the ability to handle challenging customer situations - Ability to multitask and work efficiently in a fast-paced environment - Proficiency in customer support software, CRM systems, and other relevanttools

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