Support Engineer

3 days ago

Noida, Uttar Pradesh, India Aeris Full time
Position:  L2.5 Application Support Engineer
Location: Noida & Gurgaon
The Internet of Things (IoT) is transforming industries by connecting billions of devices worldwide. At Aeris, we are at the forefront of this revolution, providing essential connectivity and platform services for Fortune 500 companies. Our commitment to excellence spans across energy, transportation, healthcare, and automotive sectors. Aeris is a trusted partner in the Connected Car space, working with leading automotive OEMs such as Volkswagen, Mitsubishi, and Mazda.

Role Overview
We are seeking a skilled L2.5 Application Support Engineer to bridge the gap between Level 2 (L2) customer support and Level 3 (L3) engineering. This role involves diagnosing and resolving complex technical issues, ensuring the stability of mission-critical systems, and working collaboratively across support and development teams. You will handle escalated issues, interact directly with customer technical teams, and provide operational support to maintain system uptime and performance.
Key Responsibilities Advanced Troubleshooting and Diagnostics: Resolve escalated issues by analyzing system logs, database queries, and performance monitoring tools to identify root causes. Escalation Management: Serve as the technical escalation point for L2 teams, managing cases before involving L3 engineering for deeper code or architectural changes. Collaboration with Engineering Teams: Work with developers and engineers to develop permanent fixes or patches, documenting detailed technical reports. System Performance and Stability: Proactively monitor live systems, resolve recurring issues, and implement workarounds to ensure system health and uptime. Customer Interaction: Act as a technical liaison for customer teams, providing clear updates on issue resolution and technical details. Process Improvement: Document findings and suggest improvements to support workflows to enhance system performance and minimize repeat issues. Qualifications Educational Background:  Bachelor's degree in computer science, Software Engineering, or a related field. Technical Expertise:
• Linux System Administration: Extensive experience managing and troubleshooting Linux-based systems, including performance tuning, user management, and security hardening.

• Containerization & Orchestration: Strong knowledge of Kubernetes for deploying, scaling, and managing containerized applications; hands-on experience with Docker.

• Cloud Platforms: Solid understanding of Google Cloud Platform (GCP) services for infrastructure management, automation, and networking or other relevant cloud provider (e.g. Amazon or Microsoft)

• Monitoring & Observability: Proficiency with Grafana and Prometheus for system monitoring, metrics collection, and alerting or experience with other relevant monitoring systems.

• Scripting & Automation: Experience in Bash scripting for automation and system maintenance; Java and Python are a plus.

• Networking: Good understanding of TCP/IP, DNS, firewalls, load balancing, and troubleshooting network-related issues in cloud and on-prem environments.

• Certificate Management: Experience managing SSL/TLS certificates, including renewal, deployment, and troubleshooting security configurations. Support Experience: 5+ years in a technical support role, focusing on operational support for large-scale systems. Problem-Solving Skills: Ability to analyze complex problems using system logs, database queries, and monitoring tools. Customer-Focused Communication: Excellent verbal and written communication skills to interface effectively with technical teams and customers. Tool Proficiency: Familiarity with Jira, Confluence, and standard office tools (Excel, Word).

  • Support Engineer

    3 days ago

    Noida, Uttar Pradesh, India Aeris Communications Full time

    Position:  L2.5 Application Support Engineer Location: Noida & Gurgaon The Internet of Things (IoT) is transforming industries by connecting billions of devices worldwide.At Aeris, we are at the forefront of this revolution, providing essential connectivity and platform services for Fortune 500 companies.Our commitment to excellence spans across energy,...

  • Desktop Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Vensure Employer Solutions Full time

    We are looking to hire a skilled desktop support engineer to assist our internal employees with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues. To ensure success as a desktop support engineer, you...

  • Desktop Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Vensure Employer Solutions Full time

    We are looking to hire a skilled desktop support engineer to assist our internal employees with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues. To ensure success as a desktop support engineer, you...

  • Desktop Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Vensure Employer Solutions Full time

    We are looking to hire a skilled desktop support engineer to assist our internal employees with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues. To ensure success as a desktop support engineer, you...

  • Desktop Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Vensure Employer Solutions Full time

    Job Title: Desktop Support Engineer At {company} , we are seeking a skilled and experienced desktop support engineer to join our team. The successful candidate will be responsible for providing fast and effective support for employees experiencing basic hardware and software issues. Responsibilities: Responding to internal employee's support requests...

  • Application Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Infogain Full time

    Application Support Engineer (Associate) with skills Application Support Engineer, Application Engineer, Application Support Engineer for location Noida, India Posted on: July 29, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Job Location – Noida /work from Office/ Night Shift Candidate Location – Noida ...

  • Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Grafana Labs Full time

    Candidates must be located in an Indian time zone.As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you'll also get...

  • Infrastructure Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Infogain Full time

    Infrastructure Support Engineer (Senior) with skills Infrastructure Support, VMWare, Infrastructure Support, System Administrator, AD DC DHCP DNS, Infrastructure Support L1, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Noida, India Posted on: July 30, Share on Linkedin Share on...

  • Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Newgen Software Full time

    Job Title: Database Support EngineerLocation: Noida B19 Job Summary: We are looking for an experienced Database Support Engineer to manage and optimize our cloud-based database infrastructure. The ideal candidate will have strong expertise in cloud database platforms, particularly in the design, scaling, and performance tuning of databases in cloud...

  • Navision Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Stefanini North America and APAC Full time

    We are looking for an experienced Senior Navision Support Engineer with 6 to 8 years of expertise in supporting and maintaining Microsoft Dynamics NAV (Navision) systems. The ideal candidate will be responsible for providing advanced technical support, troubleshooting, and maintenance of Navision applications, working closely with internal teams and external...

  • engineer, remote support

    3 weeks ago

    Noida, Uttar Pradesh, India Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • IOT Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India JSD ELECTRONICS INDIA PRIVATE LIMITED Full time

    We are hiring a IOT Support Engineer – GPS/Telematics. Location: JSD Electronics India Pvt Ltd, 3rd floor, A-36, Block A, Sector 67, Noida, Uttar Pradesh 201301 Experience: Minimum 2 years We, JSD Electronics, is a leading global technology company connecting billions of people , devices and systems, We have driven business transformations by...

  • Infrastructure Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Infogain Full time

    Infrastructure Support Engineer (Associate) with skills Infrastructure Support, VMWare, Infrastructure Support, System Administrator, AD DC DHCP DNS, Infrastructure Support L1, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Noida, India Posted on: July 29, Share on Linkedin Share on...

  • Senior Technical Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Oracle Full time

    Job DescriptionOracle provides a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. Oracle is hiring expert technical support staff for its Private Cloud Applianceengineered system, a cost-effective solution for rapid, hybrid cloud deployment and is the foundation of Oracle Cloud@Customer deployments...

  • Product Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Singular Full time

    We're seeking experienced Product Support Engineers for our Bangalore office with technical, organizational and communication skills to join our growing team. In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If...

  • Senior Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Zinnia Full time

    WHO WE ARE: Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights, the Policygenius marketplace, and market-leading products including SmartOffice, AnnuityNet, LifeSpeed, WinFlex, TPP, VitalSales Suite, and Exchange Consulting, Zinnia is redesigning the insurance...

  • L3 Cloud Support Engineer

    4 weeks ago

    Noida, Uttar Pradesh, India Coders Brain Technology Private Limited Full time

    Job Title : Cloud Engineer (GCP L3 Cloud Support) Location : Noida Job Type : Full-time Department : IT / Cloud Operations Experience : 5-8 Years Position Overview : We are seeking an experienced - GCP L3 Cloud Support Engineer- to join our - Cloud Operations- team in - Noida- . In this role, you will handle - complex technical issues- related to - Google...

  • L3 Cloud Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Coders Brain Technology Private Limited Full time

    Job Title : Cloud Engineer (GCP L3 Cloud Support) Location : Noida Job Type : Full-time Department : IT / Cloud Operations Experience : 5-8 Years Position Overview : We are seeking an experienced - GCP L3 Cloud Support Engineer- to join our - Cloud Operations- team in - Noida- . In this role, you will handle - complex technical issues- related to - Google...

  • L3 Cloud Support Engineer

    3 days ago

    Noida, Uttar Pradesh, India Coders Brain Technology Private Limited Full time

    Job Title : Cloud Engineer (GCP L3 Cloud Support) Location : Noida Job Type : Full-time Department : IT / Cloud Operations Experience : 5-8 Years Position Overview : We are seeking an experienced - GCP L3 Cloud Support Engineer- to join our - Cloud Operations- team in - Noida- . In this role, you will handle - complex technical issues- related to - Google...

  • Technical Support Engineer

    4 weeks ago

    Noida, Uttar Pradesh, India Essvee Consultant Full time

    Job Description :Key Responsibilities :- Diagnose and troubleshoot customer issues related to product functionality, usage, and integration.- Provide clear and concise solutions and workarounds to customer problems.- Interact with customers professionally and empathetically, building strong customer relationships.- Effectively communicate technical...