Conversation Quality Specialist

3 days ago

Bengaluru, India Convin Full time

Position: Call Quality AnalystAbout ConvinConvin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.We’re trusted by leading brands like Bharat Pay, Aakash, ICICI Lombard, SBI Life, Shaddi.Com, Bajaj and MediBuddy, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.Highlights:Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)Featured in LinkedIn’s Top Startups listRanked Top 20 Software Companies in India by G2Best Speech & Conversation Analytics Company at CX & DCX SummitsRole Overview:The Senior Growth Consultant – Quality Team Lead will drive Convin’s Quality operations for assigned clients, ensuring delivery excellence and leading a team of analysts. The ideal candidate understands technology, AI-driven QA systems, and can leverage tools like ChatGPT to enhance quality insights, automation, and workflow efficiency.Key Responsibilities:Lead the Quality team for client accounts, ensuring adherence to SLAs, processes, and quality standards.Mentor and manage Growth Consultants/Quality Analysts; conduct training sessions and calibrations.Use AI-driven tools (including Convin AI, ChatGPT, and automation frameworks) to enhance QA productivity and insights.Build and optimize SOPs, scorecards, and audit frameworks using tech-enabled workflows.Drive AI adoption with clients by showcasing automation benefits and analytical insights.Review audits, validate accuracy, and provide deep-dive quality analysis.Identify improvement opportunities using data-backed insights and AI-generated reports.Collaborate closely with internal CSMs, Product, and Engineering teams to improve QA operations.Handle escalations and present weekly/monthly Quality review decks.Required Skills & Experience:3–5 years in QA, contact center quality, or process excellence.Experience in leading teams and interacting with client stakeholders.Strong understanding of tech workflows, AI tools, and cloud-based platforms.Ability to use ChatGPT, Convin AI, and other generative AI tools for insights, scripting, and automation.Excellent communication, analytical skills, and a problem-solving mindset.Comfortable working in fast-paced, tech-first environments.Interview ProcessHere’s how we hire at Convin:Application Review – Our People & Culture team will connect within 4–5 days if your profile fits.Initial Catch-Up – A quick conversation to check role fit.IQ Round – Assessing problem-solving and analytical skills.Assignment / Case Study – Practical exercise + discussion.Final Leadership Round – Interaction with our founders/leadership team.Crack it, and you’re in

  • Sales Conversions Specialist – B2B SaaS

    1 week ago

    Bengaluru, Karnataka, India BOVA IT SERVICES LLC-FZE Full time ₹ 2,80,000 - ₹ 11,20,000 per year

    Job Title: Sales Conversions Specialist – B2B SaaSLocation: BangaloreType: Full-timeSalary: 10-14 LPAAbout the RoleWe are looking for a sharp, data-driven Sales Conversions Specialist who can take warm leads, accelerate conversations, and convert them into high-quality paying customers. This role is for someone who understands the speed, discipline, and...

  • Health Advisor

    2 weeks ago

    Bengaluru, India positive conversation Full time

    **Job Description of Healthcare Customer Service** **We are Poco care, an elderly care focused company. Poco is the short form of Positive Conversations, and our aim is to deliver care and make people of all segment ready for any kind of Emergency.** **Responsibilities for healthcare customer service** - Should be able to receive calls and answering them...

  • Conversion Specialist

    3 weeks ago

    Bengaluru, India OptiPhoenix Full time

    Company Description OptiPhoenix is one of the first Conversion Rate Optimization Agencies based in India. As market leaders in CRO, we help our clients increase their online revenue using CRO methodology. Our services include AB Testing, Mobile Optimization, Conversion Focused Redesign, Landing Page Optimization, and more. Role Description This is a...

  • Conversational Designer

    3 weeks ago

    Bengaluru, India Getronics Full time

    Position Overview We are seeking a dynamic and multidisciplinary professional to join our Virtual Assistant (VA) team as a Conversational AI & UX Specialist . This role sits at the intersection of Conversational Design , User Experience , and AI Training & Testing , supporting the continual evolution of our enterprise-grade Virtual Assistant solutions across...

  • IN | Conversion Specialist_B2

    1 week ago

    Bengaluru, Karnataka, India Growel Softech Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    - India Template - R2D2 Global Interfaces Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details- Global Grade B- Level To Be Defined- Named Job Posting? (if Yes - needs to be approved by SCSC) No- Remote work possibility No- Global Role Family P) Legal- Local Role Name 8116 Contract Specialist- Local Skills 5622 Conversion- Languages...

  • Workday - Data Conversion

    1 week ago

    Bengaluru, Hyderabad, Pune, India Tata Consultancy Services Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    TCS Hiring for Workday - Data Conversion Specialist Role: Workday - Data Conversion SpecialistLocation: Hyderabad, Kolkata, Bangalore, Pune, ChennaiExperience: 5-10Must Have:5-8 years of experience working with Workday Finance or other modules (reporting, analytics, or datamanagement).Strong knowledge of Workday Reporting (Advanced, Matrix, Composite, Prism...

  • Quality Specialist

    2 weeks ago

    Bengaluru, India Aegan Technologies Private Limited Full time

    Job Description Aegan Technologies is hiring Quality Specialist Voice (US Healthcare Claims) Job Title: Quality Specialist - Voice (US Healthcare Claims) Location: Bengaluru Job Type: Full-time (WFO) Experience: 4 Years to 8Years Experience: 4+ years in US Healthcare Claims Adjudication Qualification: Any Graduate We are looking for Quality Specialist with...

  • Quality Specialist

    2 days ago

    Bengaluru, Karnataka, India Magic Job Box Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionRNS Institute of Technology - India is a prominent educational institution located in Bengaluru, Karnataka, India. Situated on Dr. Vishnuvardhan Road in Rajarajeshwarinagar, the institute is committed to providing quality education and fostering growth in various technological and professional fields. As a reputed education management...

  • Implementation - Conversion Analyst Specialist

    2 weeks ago

    Bengaluru, Karnataka, India FIS Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About the role: As Implementation-Conversion Analyst Specialist, you will develop and support Core banking applications, troubleshoot issues reported in the platform. This will also include interacting with Service delivery and technical product groups to assist in supporting the changes to the software. We are looking for an engineer who has a strong...

  • Quality Specialist

    1 week ago

    Bengaluru, Karnataka, India Aegan Technologies Private Limited Full time ₹ 5,00,000 per year

    Job Title: Quality Specialist - Voice (US Healthcare Claims)Location: Bengaluru Job Type: Full-time (WFO)Experience: 4 Years to 8 YearsQualification: Any Graduate We are looking for Quality Specialist with expertise in US Healthcare and claims adjudication. The role involves conducting audits, ensuring compliance, identifying errors, and driving process...