Technical delivery professional

Recruiter: Archana SM
Hiring Manager: Ranesh Bhattacharya

Location: Bangalore

Why BT
We've always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world's firs telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast-changing, always on, digital world our purpose remains true. Yet the market conditions, regulations and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future.

Why Technology?

We are in an incredibly competitive industry and it's not just the technology that's important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products, and the best connectivity there is, as well as continually expecting from us, and rightly so. Technology is BT's powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we've done since BT started in 1846. Coming up with and developing is central to our future. We want to improve people's lives for the better in welcome, relevant, and affordable ways and we'll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

In Technology, we're creating an inclusive working environment where people from all backgrounds can succeed. We value different perspectives, skills, and experiences. We're happy to consider ways of working that will mean you can perform at your best.

Why this job matters

Accountable for a single small to medium sized technical delivery or multiple simple technical deliveries.

The purpose of the Global Build Professional is to introduce planning requirements for. Specifically, the role is accountable for

 introduction which includes development and proof of concept, stakeholder management, engagement of front door and process validation Collaborates across units and LOBs to introduce new systems and products Proposing cost transformation initiatives and innovative ways to simplify and optimise existing networks Accountable for the management of small/medium programmes of work Accountable for the overall end to end success for the planning and implementation activities of the project. As necessary leads multi-disciplinary / matrixed teams

What I'll be doing – your accountabilities

• Be able to understand and articulate designs with key stakeholders

• Ensure the scope of delivery is understood, that the technical solution meets the business need and that plans are comprehensive and are achieved.

• Identify prerequisites to technical deliveries and ensure that they are delivered

• Identify when technical deliveries are at risk and take corrective action to resolve

• Make recommendations for improvements to processes. 

• Engage with clients and suppliers including internal stakeholders (regular stakeholder comms)

• Regular reporting updates to advise of progress to all stakeholders

• Supports engagement with third party suppliers on technical solution requirements 

• Responsible for ensuring the scoping of e2e testing

• Produce and agree technical delivery plan and manage dependencies 

• Manage RAG status and expectations of a technical delivery with relevant stakeholders

• Run a regular project review forum with all stakeholders

• Risks/issues/finances/status/resources

• Ensure mitigation of the risks and issues

• Manage handover to operations and the customer

• Stakeholder management

• Identify and implement changes to improve quality and reduce costs

• Accountable for resourcing strategy to meet the planning milestones within a high-level programme

• For external projects, accountable for the overall end to end success for the planning and implementation activities of the project

• For internal projects, accountable for the overall end to end success of the project

• You will manage orders to meet agreed Key Performance Indicators (KPIs) such as Agreed RFS dates and Right First-Time measures

• You will manage Vendors/Suppliers and Field engineering teams on the delivery of global build deployments via work-packages that adhere to the BT Health and Safety policies and meet all Global Networks Engineering Standards guidelines

• You will update the master Global POP Information Database (GPID) after every deployment with confirmation of on-site contact, skills etc.

• You will proactively prevent problems by acting before they occur, managing the overall status of your workstack, owning, addressing, and escalating issues impacting the delivery of your orders

• You will consider any opportunities for CI by taking ownership, identifying viable solutions & driving them through to successful implementation including capturing business benefits

• You will proactively own and develop your specific specialist lead role within the team, ensuring that the wider team receives any necessary training in your dedicated area and also proactive engage with any key stakeholders as appropriate

Skills required for the job

Professional qualification/accreditation

Project Management Skills Communication Skills

Connected leader's behaviours

• Solution Focused Achiever

• Inspiring communicator

• Customer Champion.

Experience you would be expected to have

​​​​​​
• Project management skills/experience – Preferred

• Good knowledge of networks/infrastructure and related network management, products, and services – MANDATORY

• Knowledge of Global Network Suppliers – E.G. Cisco, Juniper, Ericsson, Ciena, Huawei, Nortel -MANDATORY

• Experience of a process driven work-flow environment – PREFERRED

• Strong understanding of BT's Global networks and technologies as well. -PREFERRED

Key decisions

• Make decisions at a technical delivery level

• Manage/determine escalation process for project milestones

• Provide options on recovery of the technical delivery as well as other options including re-planning/rescheduling. 

• With stakeholders, designers and platforms ensure the proposed technical solution is both deliverable and operationally ready. 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

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