App Monitoring Expert

2 weeks ago

Bhavnagar, Gujarat, India DigiHelic Solutions Pvt. Ltd. Full time

App Monitoring Expert

Experience: 5 Years

Location: Bangalore

Qualifications:


• Proven experience with Dynatrace setup and configuration.


• Experience in operational application management

o troubleshooting user issues and performing root cause analysis

o identifying recurring issues and ensuring long-term fixes


• expertise in setting up alarming for Dynatrace and Splunk for different applications

o define and fine tune alerts

o integrate Dynatrace alerts in incident management tooling


• Understanding of web technologies (HTML, CSS, JavaScript) and frameworks.


• Ability to analyse and optimise application code with respect to error handling and alerting


• Strong understanding of synthetic monitoring and alarm management.


• Experience with ServiceNow or similar IT service management tools.


• Problem-solving mindset with a focus on continuous improvement.


• Experience in a similar liaison role between application and platform teams.


• Knowledge of ITIL practices and principles.

Soft skills:


• Excellent communication and collaboration skills.


• Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly.


• project management "light" skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities


• Sense of accuracy (in monitoring configuration)


• Be able to provide support and training to application teams with varying levels of technical expertise.

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