Information Technology Service Delivery Manager
6 days ago
Location: Pune
Department: IT Infrastructure
Reports To: Head – End User IT
Employment Type: Full-time
Job Location - Hadapsar
Job Purpose:
The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.
Key Responsibilities:
- Service Management:
- Oversee daily IT service operations ensuring adherence to SLAs and KPIs.
- Lead Incident, Problem, Change, and Release Management processes.
- Act as the primary escalation point for service-related issues.
- Project & Program Delivery:
- Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
- Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
- Vendor & Stakeholder Management:
- Manage relationships with external IT service providers and vendors.
- Conduct regular service reviews and performance evaluations.
- Understand the business requirement and solution implementation.
- Technical assessments of end user application and hardware requirement.
- Process Improvement:
- Identify and implement opportunities for service optimization and automation.
- Maintain and improve the IT service catalogue and documentation.
- Compliance & Governance:
- Ensure IT services comply with internal policies and external regulations.
- Support audits and risk assessments related to IT service delivery.
- Team Leadership:
- Mentor and guide service delivery team members.
- Foster a culture of accountability, collaboration, and continuous learning.
Qualifications & Skills:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Certifications: ITIL (mandatory)
- 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
- Strong understanding of IT infrastructure, enterprise applications, and service management tools.
- Excellent communication, stakeholder management, and problem-solving skills.
Preferred Experience:
- Working knowledge of platforms like Office 365 suite.
- Experience in managing hybrid environments (cloud and on-premise).
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Pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving...
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Pune, India Suzlon Group Full timeLocation: PuneDepartment: IT InfrastructureReports To: Head – End User ITEmployment Type: Full-timeJob Location - HadapsarJob Purpose:The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change...
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Information Technology Service Delivery Manager
2 weeks ago
Pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose: The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships,...
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Information Technology Service Delivery Manager
2 weeks ago
Pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose:The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change...
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Information Technology Service Delivery Manager
2 weeks ago
pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose:The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change...
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Information Technology Service Delivery Manager
2 weeks ago
Pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose: The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs,...
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Information Technology Service Delivery Manager
2 weeks ago
Pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose:The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change...
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Pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose: The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs,...
