Only 24h Left Information Technology Service Delivery Manager
5 days ago
Location: Pune
Department: IT Infrastructure
Reports To: Head – End User IT
Employment Type: Full-time
Job Location - Hadapsar
Job Purpose:
The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.
Key Responsibilities:
- Service Management:
- Oversee daily IT service operations ensuring adherence to SLAs and KPIs.
- Lead Incident, Problem, Change, and Release Management processes.
- Act as the primary escalation point for service-related issues.
- Project & Program Delivery:
- Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
- Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
- Vendor & Stakeholder Management:
- Manage relationships with external IT service providers and vendors.
- Conduct regular service reviews and performance evaluations.
- Understand the business requirement and solution implementation.
- Technical assessments of end user application and hardware requirement.
- Process Improvement:
- Identify and implement opportunities for service optimization and automation.
- Maintain and improve the IT service catalogue and documentation.
- Compliance & Governance:
- Ensure IT services comply with internal policies and external regulations.
- Support audits and risk assessments related to IT service delivery.
- Team Leadership:
- Mentor and guide service delivery team members.
- Foster a culture of accountability, collaboration, and continuous learning.
Qualifications & Skills:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Certifications: ITIL (mandatory)
- 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
- Strong understanding of IT infrastructure, enterprise applications, and service management tools.
- Excellent communication, stakeholder management, and problem-solving skills.
Preferred Experience:
- Working knowledge of platforms like Office 365 suite.
- Experience in managing hybrid environments (cloud and on-premise).
-
Pune, India Suzlon Group Full timeLocation: PuneDepartment: IT InfrastructureReports To: Head – End User ITEmployment Type: Full-timeJob Location - HadapsarJob Purpose:The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change...
-
Pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving...
-
Pune, Maharashtra, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving...
-
Pune, Maharashtra, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose: The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships,...
-
Pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose: The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships,...
-
Pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose:The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change...
-
Pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose: The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs,...
-
pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose:The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change...
-
Pune, India Suzlon Group Full timeLocation: Pune Department: IT Infrastructure Reports To: Head – End User IT Employment Type: Full-time Job Location - Hadapsar Job Purpose:The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change...
-
Only 24h Left) Manager Service Catalouge
2 weeks ago
Pune, Maharashtra, India Vodafone Full timeAbout VOIS In 2009 VOIS started operating in India and now has established global delivery centers in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology ...
