IT Problem Management Analyst

3 weeks ago

Indore, Madhya Pradesh, India TaskUs Full time

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

IT Problem Management Analyst: To identify and resolve problems within an organization's IT infrastructure. This involves analyzing incidents and identifying the root causes of recurring issues, as well as working with other IT teams to implement solutions and prevent future occurrences of those problems.

As an IT Problem Management Analyst , you will:

● The Problem Analyst is responsible for the quality and integrity of the Problem Management process that interfaces to the other process coordinators
● Diagnose root cause of chronic or undetermined incidents (5 Whys methodology)
● Determine a resolution (permanent fix)
● Ensure resolution is implemented through appropriate control procedures (Change Management)
● Maintain information of problems and appropriate workarounds and resolutions
● Maintain the Known Error Database
● Co-ordinates day-to-day execution of Problem Management
● Work with various support staff to help ensure resolution and closure of tickets
● Chairs the Problem review meetings
● Following defined escalation path when needed, as defined in the escalation policy
● Notifying the participants in the Problem Management process when standards and procedures are not being followed
● Performing day to day process administration
● Managing all Problem templates and reports
● Ensuring the standards and procedures are being followed
● Facilitating resource commitment and allocation
● Identifying and implementing process improvement
● Ensuring that each Problem Ticket opened is assigned an owner and is responded to within the appropriate time frame, based on contractual policy/service level agreement. Response is defined as:
● Accepting ownership of the incident
● Notifying the customer of the Problem ticket or Task status
● Updating the Problem ticket with complete detail of actions taken and a ticket of customer/user contact
● May be coupled with the trouble triage of service affecting incidents and mission-critical incidents
● Maintain log of major isolation, restoration, and resolution steps
● Convert problems into known errors
● Identify, document, and record workarounds
● Perform analysis of major incidents to identify chronic troubles

Do you have what it takes to become an IT Problem Management Analyst ?

Requirements:
● Bachelor's degree in Information Technology, Computer Science or related experience.
● ITIL 3/4 Certified
● Has extensive experience in ITPM preferably managing Global IT Problem Management
● With experience on the latest ITPM tools, eg Service Now
● Ability to multi-task in a fast-paced and dynamic environment.
● Excellent interpersonal skills with the ability to interact with all levels of employees, Incident managers, technical teams and tam's.
● Highly collaborative, accountable, and results-driven.
● Excellent verbal and written communication skills; ability to communicate effectively to large audiences via email and in person & preferably from the BPO industry.

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

"Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs."

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .

  • Jr. Process Analyst

    3 weeks ago

    Indore, Madhya Pradesh, India Waste Management Full time

    Junior Process Analyst  • Full-time Job Description SUMMARY OF POSITION: Candidate would work on the various process and sub process. Must accomplish the daily set target with high efficiency and accuracy. Offers process recommendations surrounding improving processes, efficiencies, and practices. ESSENTIAL FUNCTIONS The Process Analyst will work with...

  • India Senior Analyst, Process

    3 weeks ago

    Indore, Madhya Pradesh, India Waste Management Full time

    Job Summary We are seeking a Sr. analyst Macros   to join our growing organization in Indore . This position is responsible for managing transition calls and stabilizing the process in addition to overseeing day-to-day production activities.  Duties and Responsibilities To perform this job successfully, an individual must be able to perform...

  • Process Analyst

    3 weeks ago

    Indore, Madhya Pradesh, India Waste Management Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status.  I. Job Summary To perform intermediate level...

  • Financial Analyst Coordinator

    11 hours ago

    Indore, Madhya Pradesh, India Waste Management Full time

    Job Summary:Auditing and Reconciliation Specialist is responsible for reconciling and auditing vendor invoices with the highest level of accuracy. This role ensures timely payments to vendors, resolves disputes, and maintains accurate vendor accounts.About Us:Waste Management is a leading provider of comprehensive waste and environmental services in North...

  • India Analyst, Process

    9 hours ago

    Indore, Madhya Pradesh, India Waste Management Full time

    As an EEO Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability or veteran status Waste Management WM a Fortune 250 company is the leading provider of comprehensive waste and environmental services...

  • DCR India Junior Analyst, Process- Process analyst

    3 weeks ago

    Indore, Madhya Pradesh, India Waste Management Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status.  I. Job Summary To learn and perform basic level...

  • IJP_Analyst - HR Operations

    2 weeks ago

    Indore, Madhya Pradesh, India Waste Management Full time

    Job Summary This is an individual contributor job in the HR Backend Operations. The selected candidate will be responsible to review and close cases on ServiceNow and manage employee files and documents digitally or create and maintain positions on HCM. The selected candidate is also expected to work with US stakeholders, and other team members to...

  • India Junior Analyst, Process

    13 hours ago

    Indore, Madhya Pradesh, India Waste Management Full time

    As an EEO Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability or veteran status Waste Management WM a Fortune 250 company is the leading provider of comprehensive waste and environmental services...

  • Business Analyst

    1 week ago

    Indore, Madhya Pradesh, India Supersourcing Full time

    About Us: At Supersourcing, we are building cutting-edge AI-first tech products to revolutionize recruitment in the tech industry.Our innovative solutions are designed to solve complex challenges in tech hiring through advanced technology and data-driven insights.Join us to be part of a mission that redefines the way the world hires tech talent.Role...

  • Macros & power BI India Junior Analyst , Process analyst

    3 weeks ago

    Indore, Madhya Pradesh, India Waste Management Full time

    BA Macro Position Indore – night shift Essential Duties  Develop process automation tools and processes using VBA Excel Macros, Python, SQL, PowerBI, and other tools as needed. Enhance and maintain existing VBA Excel Macros, Python programs and other tools as needed. Work with stakeholders to uncover all requirements and develop iteratively...

  • Vulnerability Management Analyst

    3 days ago

    Indore, Madhya Pradesh, India Tata Consultancy Services Full time

    Greetings From TCSPosition : VM AnalystExperience : 4-10 yearsLocation : IndoreJob Description :Experience in Vulnerability management tools (Qualys/Rapid7/tenable) and reportingAbility to quickly adapt to rapidly changing business needs and operational directives and deliver superior results.Ability to take ownership of systems and processes and work both...

  • Quality Analyst

    3 weeks ago

    Indore, Madhya Pradesh, India TaskUs Full time

    Description for Quality Analyst As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: ● Audit...

  • Logistics Operations Analyst

    4 days ago

    Indore, Madhya Pradesh, India Carryfast Logistics Pvt Ltd Full time

    About UsCarryfast Logistics Pvt Ltd is a dynamic logistics company committed to delivering exceptional services to our customers. We pride ourselves on our commitment to innovation, customer satisfaction, and operational excellence. As part of our ongoing efforts to improve our services, we are seeking a highly skilled Data Analyst to join our team.Job...

  • Vulnerability Management Analyst

    4 days ago

    Indore, Madhya Pradesh, India Tata Consultancy Services Full time

    Greetings From TCSPosition : VM AnalystExperience : 4-10 yearsLocation : IndoreJob Description : Experience in Vulnerability management tools (Qualys/Rapid7/tenable) and reporting Ability to quickly adapt to rapidly changing business needs and operational directives and deliver superior results. Ability to take ownership of systems and processes and work...

  • India Senior Analyst, Process

    3 weeks ago

    Indore, Madhya Pradesh, India Waste Management Full time

    Job description I. Job Summary Under general supervision, develop and design process automation tools and processes based on discovered or assigned process improvement projects. Develops requirements, plans tool interface and backend. Works with stakeholders to iteratively develop tools and processes to support and enhance overall department workflow,...

  • Tufropes - Business Analyst

    3 weeks ago

    Indore, Madhya Pradesh, India Tufropes a Cortland International Company Full time

    Experience: 4-6 years. Location: Pithampur, Indore. About Us: Tufropes Pvt. Ltd. (A Cortland International Company) is a leading manufacturer and exporter of high-quality synthetic ropes and nets, serving industries across marine, agriculture, aquaculture, safety, and more. With a commitment to innovation, reliability, and customer satisfaction, we have been...

  • Customer Service Manager or Analyst

    4 weeks ago

    Indore, Madhya Pradesh, India AKS ProTalent Full time

    Our company is searching for a motivated and experienced customer service manager or analyst to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the...

  • India Analyst, General Administration

    3 weeks ago

    Indore, Madhya Pradesh, India Waste Management Full time

    Job Summary: The Facility Administrator is responsible for managing and overseeing the daily operations of the facility to ensure a safe, efficient, and functional environment. This role involves coordinating building maintenance, managing vendor relationships, handling office space, and ensuring compliance with safety regulations. The Facility Admin will...

  • Dy Manager

    3 weeks ago

    Indore, Madhya Pradesh, India Par Formulations Full time

    Description 1. Oversight of Microbiological Testing: Managing and coordinating Microbiological Testing of raw materials, In-process materials, finished products, stability samples for various Microbiological testing's like MLT, Water, Culture Maintenance, BET, Particulate Matter Testing, Sterility, AET and Container Closure Integrity Testing. ...

  • Business Analyst

    7 days ago

    Indore, Madhya Pradesh, India Supersourcing Full time

    Business Analyst – Supersourcing R&D Labs Location: Indore HQ Experience: 2-4 Years Who We Are Supersourcing R&D Labs is a Dev Studio that builds world-class technology products for some of the best startup founders across the world . We work with YCombinator startups, Fortune 500 companies, and industry leaders like Razorpay, Swiggy, Adani, Gojek, and...