Senior Service Operations Analyst

4 weeks ago

Hyderabad, Telangana, India iCIMS Full time

Overview:

We are seeking a highly skilled and detail-oriented Senior Service Operations Analyst to support our Technical Support, Professional Services, and Partner Management functions. In this role, you will work cross-functionally to drive operational efficiency, improve service delivery, and support data-driven decision-making. You will be instrumental in optimizing processes, analyzing performance, and ensuring seamless coordination across customer-facing teams.

Responsibilities

  • Operational support & Optimization - Drive continuous improvement across Service Operations, spanning Support, Professional Services, and Partner Management by streamlining workflows, standardizing processes, and addressing operational gaps through scalable solutions, automation, and tooling.
  • Stakeholder Collaboration- Partner with cross-functional teams, including Support, Services, Partner Managers, Sales Ops, Customer Success, and Finance to align on priorities, resolve escalations, and coordinate operational initiatives that support business planning and execution.
    • Systems & Tools Management - Manage and optimize key service platforms (e.g., Crossbeam, partner portals, Salesforce Service Cloud, Gainsight, Zendesk), ensuring system efficiency through regular audits, workflow enhancements, data accuracy, and alignment with evolving business needs.
      • Data & Reporting - Build and maintain dashboards, KPIs, and performance reports to drive visibility into Service Operations. Prepare stakeholder-ready presentations (e.g., QBRs, EBRs) using AI tools, monitor key metrics such as SLAs, project timelines, and partner performance, and analyse operational trends to deliver actionable insights to leadership.

  • Documentation & Knowledge Sharing - Contribute to building structured documentation, training content, and standard operating procedures to support knowledge transfer across global teams.

Qualifications:

  • 5+ years of relevant experience, should be able to operate in 6PM to 3AM shift
  • Excellent communication and stakeholder management skills.
  • Knowledge of Salesforce, Clari including creating reports and dashboards.
  • Strong Excel/Google Sheets skills (pivot tables, lookups, data validation, etc.)
  • Experience supporting Professional Services, Technical Support, and/or Partner teams.
  • Understanding of partner ecosystems and service delivery models in a B2B environment.
  • Ability to work independently in globally distributed teams and communicate effectively across time zones

  • Operations Senior Analyst

    3 weeks ago

    Hyderabad, Telangana, India Evernorth Health Services Full time

    About EvernorthEvernorth Health Services a division of The Cigna Group NYSE CI creates pharmacy care and benefits solutions to improve health and increase vitality We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people About Evernorth Evernorth Health Services a...

  • Manager - IT Service Operations

    3 weeks ago

    Hyderabad, Telangana, India Warner Bros. Discovery Full time

    Who We Are:- When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.- Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers...

  • Manager Of Service Operations

    3 weeks ago

    Hyderabad, Telangana, India Warner Bros. Discovery Full time

    Welcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to...

  • Senior Business Systems Analyst

    1 day ago

    Hyderabad, Telangana, India beBeeSenior Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Senior Analyst RoleWe are seeking a highly skilled Senior Analyst to drive the evolution of our IT systems. This individual will play a pivotal role in ensuring our IT infrastructure meets business needs and aligns with strategic objectives.Main ResponsibilitiesProvide operational business support by collaborating with cross-functional teams to manage...

  • Senior Business Analyst

    2 weeks ago

    Hyderabad, Telangana, India Freyr Solutions Full time

    Job title - Senior Business AnalystExperience – 5yrs- 10yrsEducation - BS Business Administration – Management Information Systems, • BS Business Administration – General Administrative, • BS/BA Information Technology/CSkills: Analytics and Reporting, Business Analysis, Business Analytics, data analysisRole Purpose: Key facilitator on establishing...

  • Senior Data Analyst

    3 weeks ago

    Hyderabad, Telangana, India Anblicks Full time

    Job DescriptionJob Title: Senior Data Analyst Mortgage ServicingExperience Level: Mid to Senior LevelRole OverviewWe&aposre seeking a seasoned Data Analyst to solve customer problems in Mortgage Servicing. This role demands hands-on expertise in SQL Server and Power BI, with a strong focus on designing, developing, and optimizing stored procedures and data...

  • Customer Service Analyst

    3 weeks ago

    Hyderabad, Telangana, India Artech Infosystems Private Limited Full time

    Job DescriptionJob Description :Job Title : Customer Service AnalystLocation: Hyderabad, IndiaWork from Office (Work from Home not applicable)As a Customer Service Analyst, you'll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. The primary role of the customer service...

  • Senior Business Intelligence Analyst

    3 days ago

    Hyderabad, Telangana, India beBeeAnalytics Full time ₹ 21,45,900 - ₹ 24,99,400

    Job Title: Senior AnalystAs a senior analyst, you will play a vital role in providing analytics support to our internal customers. Your primary responsibility will be to deliver high-quality analytical solutions that meet their needs and expectations.Key ResponsibilitiesDeliver services through structured project management approach with appropriate...

  • Senior Business Analyst

    4 weeks ago

    Hyderabad, Telangana, India Input Zero Technologies Full time

    Job Title: Senior Business Analyst – ITOM & CMDBLocation: Hyderabad Experience: 5+ Years Employment Type: Full-time Work Mode: HybridJob Summary:We are seeking a highly motivated Senior Business Analyst with 5+ years of experience in IT Operations Management (ITOM) and Configuration Management Database (CMDB). The ideal candidate will act as a key liaison...

  • Operations Analyst

    2 weeks ago

    Hyderabad, Telangana, India Storable Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Operations AnalystStorable is looking for an Operations Analyst to coordinate the operational components of the product development organization with a focus on process improvements, automation of operational tasks, and supporting departmental training. As an Operations Analyst at Storable, you must be passionate about enabling cross-functional, highly...