Senior Customer Service Representative

3 weeks ago


Bengaluru, Karnataka, India Zimson Watches Full time

SALES EXECUTIVE

Join Our Team at Zimson: Seeking a Senior Customer Service Representative

Zimson, a trusted name in watch retailing since 1948, boasts over 50 top international and national watch brands. With 97 stores across South India in the states of Tamil Nadu, Karnataka, and Kerala, we are renowned for our commitment to excellence and maintaining the highest standard of service, offering an unparalleled shopping experience.

We are on the lookout for a dynamic and experienced professional to join our esteemed team as a Sales Executive.

Position: Senior Customer Service Representative

Location: Bangalore

Job Description

Displaying enthusiasm & providing superior customer service

Understanding customer needs and queries about products, prices and services

Advising customers on product ranges best suited to their needs

Achieving the sales target and focus on increasing sales by using advanced sales techniques

Focusing on up selling/cross selling

Maintaining customer relationships in order to build long term brand loyalty

Handling new launches, promotion of products and visual merchandising

Ensuring stock replenishment at all times

Maintaining general cleanliness, hygiene standards and visual displays

Implementing CRM at the store level and providing relevant feedback

Coordinating with customer care centre for after sales service

Generating daily sales report

Following all company procedures in ordering, cash handling and other common practices

Profile

Graduate or a Diploma in business administration, sales or related courses

Selling experience of at least 2 years preferably in high end segment in retail or hospitality

Excellent communication (including spoken and written English)

Strong selling skills & customer oriented

Confident, friendly & engaging personality

Well-mannered and polite

Immaculately groomed & physically fit

Good numerical ability and IT skills

What We Offer:

Competitive salary and incentive structure.

Opportunities for career advancement within a growing organization.

A supportive and collaborative work environment.

Access to a diverse and exclusive range of luxury timepieces.

How to Apply:

If you possess the skills and experience to excel in this role, we invite you to submit your resume to hrblr@zimson.com or WhatsApp us at 7022744755.

At Zimson, we believe in providing opportunities to all. We embrace diversity and strive to build an inclusive workplace for every employee.



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