Operations Lead

2 weeks ago

Indore, Madhya Pradesh, India NucleusTeq Full time

Company Overview: NucleusTeq is a dynamic and rapidly growing company committed to innovation and excellence. We are seeking a highly motivated and results-driven Operations Lead to join our team and help drive our continued growth and success. This role will be responsible for overseeing the day-to-day operations of Fyndr, ensuring that cases are handled efficiently, and maintaining seamless operational processes.

Job Description:

Position Overview: As an Operations Lead at NucleusTeq, you will play a critical role in managing the daily operations of the Fyndr platform. You will ensure cases are resolved promptly, maintain smooth onboarding processes for new businesses, and manage existing operational processes. This role requires experience with Salesforce Flows and coding, as well as the ability to create and maintain key reports in Salesforce.

Key Responsibilities:

  1. Case Management: Oversee and ensure the efficient resolution of cases, maintaining high levels of customer satisfaction.
  2. Daily Operations: Manage and maintain the day-to-day operations of the Fyndr platform, ensuring smooth and efficient workflows.
  3. Salesforce Flows and Coding: Utilize your experience with Salesforce Flows and coding to create and maintain automated processes, improving operational efficiency.
  4. Reporting: Develop, generate, and maintain key operational reports in Salesforce to provide insights and support decision-making. 
  5. Onboarding: Ensure a smooth onboarding process for new businesses that are added to Fyndr, providing necessary resources to integrate them effectively into the platform. 
  6. Process Maintenance: Maintain and continuously improve existing operational processes to enhance efficiency and effectiveness. 
  7. Collaboration: Work closely with the sales, marketing, and development teams to align operational strategies with company goals. 
  8. Performance Monitoring: Monitor key performance indicators (KPIs) and operational metrics, identifying areas for improvement and implementing corrective actions. 
  9. Documentation: Create and maintain comprehensive documentation for operational processes, workflows, and best practices. 
  10. Problem Solving: Proactively identify operational issues and implement solutions to prevent and resolve problems efficiently.

Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field (Preferred).
  • 3-5 years of experience in operations management.
  • Strong knowledge of Salesforce Flows and coding.
  • Proficiency in creating and maintaining reports in Salesforce.
  • Excellent organizational and time management skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with e-commerce platforms is a plus.
  • Proven ability to manage and improve operational processes.

  • Operational Efficiency Lead

    5 days ago

    Indore, Madhya Pradesh, India ICICI Lombard Full time

    About UsICICI Lombard is a leading insurance provider dedicated to delivering exceptional customer service and driving operational efficiency. We're committed to attracting and retaining top talent who share our vision and values.Job SummaryWe're seeking an experienced Operation Manager to join our team and drive business growth through efficient operations...

  • Operations Team Lead

    3 weeks ago

    Indore, Madhya Pradesh, India Witbloom Consultants - A Leading Training & Job Placement Firm Full time

    Job Description: Team Lead – International BFSI Process (BPO)Location: Indore, IndiaExperience: 3+ years in BPO operations, with at least 1 year as a Team Lead in a BFSI processKey Responsibilities:- Team Management: Supervise and mentor a team of customer service/financial advisors, ensuring high engagement and performance.- Process Oversight: Monitor...

  • Operations Team Lead

    3 weeks ago

    Indore, Madhya Pradesh, India Witbloom Consultants - A Leading Training & Job Placement Firm Full time

    Job Description: Team Lead in International Banking, Financial Services, and Insurance Process This role is a high-level leadership position within our company, responsible for managing and overseeing the day-to-day operations of the BFSI process. We are looking for an experienced team lead to join our team and take on this exciting opportunity. As a team...

  • Senior Banking Operations Lead

    3 days ago

    Indore, Madhya Pradesh, India Tata Consultancy Services Limited Full time

    **Job Overview:**We are seeking an experienced Senior Banking Operations Lead to join our team in India. The successful candidate will have a proven track record in managing banking operations, leading teams, and driving process improvements.**Key Accountabilities:**Manage a team of banking process associates to deliver high-quality results.Develop and...

  • Business Operations Lead

    5 days ago

    Indore, Madhya Pradesh, India ICICI Lombard Full time

    Job OverviewAt ICICI Lombard, we are committed to delivering exceptional service to our customers. As a key member of our team, the Chief Manager will play a vital role in ensuring that our call centre operations meet and maintain high standards of quality and performance.Responsibilities* Assist in the daily management of the call centre to achieve KPIs...

  • Senior Operations Manager

    2 weeks ago

    Indore, Madhya Pradesh, India Carryfast Logistics Pvt Ltd Full time

    About Carryfast Logistics Carryfast Logistics is a leading provider of third-party logistics (3PL), Clearing and Forwarding Agent (CFA), and end-to-end supply chain services. With a focus on operational excellence and customer satisfaction, we deliver tailored logistics solutions that drive value for our clients. About the Role We are seeking an...

  • Senior Operations Manager

    2 weeks ago

    Indore, Madhya Pradesh, India Carryfast Logistics Pvt Ltd Full time

    About Carryfast LogisticsCarryfast Logistics is a leading provider of third-party logistics (3PL), Clearing and Forwarding Agent (CFA), and end-to-end supply chain services. With a focus on operational excellence and customer satisfaction, we deliver tailored logistics solutions that drive value for our clients.About the RoleWe are seeking an experienced...

  • Senior Operations Manager

    2 weeks ago

    Indore, Madhya Pradesh, India Carryfast Logistics Pvt Ltd Full time

    About Carryfast LogisticsCarryfast Logistics is a leading provider of third-party logistics (3PL), Clearing and Forwarding Agent (CFA), and end-to-end supply chain services. With a focus on operational excellence and customer satisfaction, we deliver tailored logistics solutions that drive value for our clients.About the RoleWe are seeking an experienced...

  • operations executive

    2 weeks ago

    Indore, Madhya Pradesh, India Surayay Namah Energy Full time

    Company OverviewSurayay Namah Energy is a leading solar rooftop EPC company committed to achieving 100% electrification across India. We focus on designing, procuring, and installing solar plants to reduce electricity costs and promote energy conservation. With our headquarters in Gurugram, Haryana, we strive to make India energy independent with a dedicated...

  • Sr Director, Operations

    2 weeks ago

    Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Warehouse Operations Director

    6 days ago

    Indore, Madhya Pradesh, India Carryfast Logistics Pvt Ltd Full time

    About Carryfast LogisticsWe are a leading provider of third-party logistics, Clearing and Forwarding Agent, and end-to-end supply chain services. Our focus is on operational excellence and customer satisfaction, enabling us to deliver tailored logistics solutions that drive value for our clients.About the RoleAs a Senior Operations Manager at Carryfast...

  • Senior Operations Manager

    2 weeks ago

    Indore, Madhya Pradesh, India Carryfast Logistics Pvt Ltd Full time

    About Carryfast LogisticsCarryfast Logistics is a leading provider of third-party logistics (3PL), Clearing and Forwarding Agent (CFA), and end-to-end supply chain services. With a focus on operational excellence and customer satisfaction, we deliver tailored logistics solutions that drive value for our clients.About the RoleWe are seeking an experienced...

  • Senior Operations Manager

    3 days ago

    Indore, Madhya Pradesh, India Carryfast Logistics Pvt Ltd Full time

    About Carryfast LogisticsCarryfast Logistics is a leading provider of third-party logistics (3PL), Clearing and Forwarding Agent (CFA), and end-to-end supply chain services. With a focus on operational excellence and customer satisfaction, we deliver tailored logistics solutions that drive value for our clients.About the RoleWe are seeking an experienced...

  • Director of Operations

    2 weeks ago

    Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operations Management Professional

    3 days ago

    Indore, Madhya Pradesh, India Tata Consultancy Services Limited Full time

    **Role Summary:**Tata Consultancy Services Limited is looking for an experienced Operations Management Professional to lead our Banking Process team in India. The ideal candidate will have a strong background in banking operations, leadership, and process improvement.**Key Job Functions:**Lead and manage a team of banking process associates.Develop and...

  • Operational Supervisor

    1 day ago

    Indore, Madhya Pradesh, India TaskUs Full time

    Job DescriptionWe are seeking a highly skilled and experienced leader to join our team as a Customer Experience Manager. As a key member of our team, you will play a crucial role in ensuring that our customers receive exceptional service.Your primary responsibility will be to manage the day-to-day planning and operations of your team, including creating...

  • Team Lead

    2 weeks ago

    Indore, Madhya Pradesh, India YASH Technologies Full time

    Job Title: Tech Lead - ..NET Core + React JS + Node JS YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we're a cluster of the brightest stars working with...

  • Chief Operating Officer

    3 weeks ago

    Indore, Madhya Pradesh, India Arthan Full time

    Role Description This is a full-time on-site role for a Co-founder of Operations. The COO will be responsible for overseeing the operations, business planning, leading team and financial management of the organization. The role involves working closely with stakeholders to drive strategic planning and growth initiatives. Responsibilities: Help the team in...

  • Operations Manager

    2 weeks ago

    Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operations Manager

    2 weeks ago

    Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...