Senior Operations Manager

3 days ago

Indore, Madhya Pradesh, India Carryfast Logistics Pvt Ltd Full time

About Carryfast Logistics

Carryfast Logistics is a leading provider of third-party logistics (3PL), Clearing and Forwarding Agent (CFA), and end-to-end supply chain services. With a focus on operational excellence and customer satisfaction, we deliver tailored logistics solutions that drive value for our clients.

About the Role

We are seeking an experienced Senior Operations Manager to oversee and manage our warehouse operations and client service functions. This role will be responsible for optimizing operational efficiency, ensuring excellent service delivery, and fostering strong client relationships.

Responsibilities

Warehouse Operations Management

  • Oversee daily operations across multiple warehouses, ensuring timely receipt, storage, and dispatch of goods.
  • Develop and implement processes to enhance inventory accuracy, order fulfillment, and stock turnover.
  • Monitor and manage operational KPIs (e.g., inventory accuracy, order cycle time, and on-time dispatch).
  • Ensure compliance with safety, health, and quality standards.
  • Coordinate with cross-functional teams (transport, IT, procurement) for seamless operations.
  • Implement continuous improvement initiatives using lean or Six Sigma methodologies.

Client Service & Relationship Management

  • Act as the primary point of contact for key clients, understanding their needs and ensuring service excellence.
  • Develop tailored solutions to address client requirements and improve service levels.
  • Manage service-level agreements (SLAs) and proactively identify areas for improvement.
  • Drive client satisfaction through consistent communication and issue resolution.

Team Leadership & Development

  • Lead, mentor, and develop a team of operations supervisors and warehouse staff.
  • Foster a high-performance culture with a focus on training and development.
  • Conduct regular performance evaluations and implement action plans for improvement.

Operational Planning & Strategy

  • Develop and execute short- and long-term operational strategies aligned with business goals.
  • Manage operational budgets and control costs while maintaining service quality.
  • Utilize data-driven decision-making to drive operational efficiency.

Technology & Innovation

  • Leverage warehouse management systems (WMS) and other digital tools to enhance operations.
  • Stay updated on industry best practices and recommend new technologies or processes.

Qualifications

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.

8+ years of experience in warehouse operations or supply chain management, with at least 3 years in a senior managerial role.

Strong knowledge of 3PL, CFA, and supply chain services.

Experience managing warehouse management systems (WMS) and related technologies.

Proven ability to manage client relationships and exceed service-level expectations.

Strong leadership, communication, and problem-solving skills.

Proficiency in Microsoft Office and data analytics.

Key Competencies

  • Customer-Centric Mindset
  • Operational Excellence
  • Team Leadership
  • Analytical Thinking & Data-Driven Decision Making
  • Continuous Improvement Focus

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