Customer Service Executive
4 weeks ago
We are seeking a highly skilled customer service professional to provide top-notch support to our clients. The ideal candidate will be responsible for resolving queries, issues, and complaints related to products, order status, inventory, billing, through various communication channels.
Main Responsibilities:- Provide excellent customer service via web-chat, emails, WhatsApp, and calls.
- Respond to generated tickets of customer issues received during non-working hours in a professional manner.
- Accurately document customer transactions in the CRM system.
- Coordinate with colleagues, lead persons, and other departments as necessary.
- Manage all customer inquiries and summarize them for presentation to management.
- Maintain accuracy of all data and verify it for customer services.
- Effective written communication skills and comprehension abilities.
- Excellent interpersonal and intrapersonal skills, with a strong team player attitude.
- Freshers are welcome to apply.
- Immediate joiners will be preferred.
Our company is dedicated to delivering exceptional service to our clients. We value teamwork, professionalism, and continuous improvement.
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Customer Service Executive
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Mumbai, Maharashtra, India Wns Global Service PrivateLimited Full timeRoles and ResponsibilitiesHandling customer queries / resolving customer issues via email.Maintain accuracy of information given and documented.Adhere to standard operating procedures required by the process.Desired Candidate ProfileAny Graduate/UndergraduateExperience in travel industry would be an added advantage.Freshers can also apply.Excellent...
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Mumbai, Maharashtra, India Wns Global Service PrivateLimited Full timeRoles and Responsibilities- Handling customer queries / resolving customer issues via email.- Maintain accuracy of information given and documented.- Adhere to standard operating procedures required by the process.Desired Candidate Profile- Any Graduate/Undergraduate- Experience in travel industry would be an added advantage.- Freshers can also apply.-...
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