Residential Services Manager

1 week ago

Hosur, India Tata Electronics Full time

About the Role:The Resident Relation Executiveis responsible for ensuring the safety, discipline, and well-being of all residents while managing day-to-day operations efficiently. This role requires a balance of authority, empathy, and organizational skills to create a secure and positive living environment.Role:Supervision & LeadershipSupervise and monitor the duties of block supervisors, ensuring accountability and performance.Train, mentor, and motivate the block supervisors’ team to consistently deliver high-quality service.Act as the principal liaison between block supervisors and the Hostel Head for smooth coordination.Safety & Well-beingEnsure the security and health of all residents by implementing safety protocols and monitoring compliance.Respond promptly to emergencies and ensure timely resolution of safety concerns.Communication & CoordinationMaintain clear communication with residents and administration.Ensure effective coordination between various stakeholders for timely and efficient functioning.Operational ManagementOversee room allocation, maintenance, cleanliness, and record-keeping for smooth functioning.Maintain accurate resident records and ensure proper documentation.Community BuildingFoster a positive environment by encouraging participation in hostel activities and promoting harmony.Assistance & LogisticsAssist with tasks such as arranging transportation, confirming travel plans, and taking messages.Qualifications & RequirementsExperience:Minimum 4+ years of experience as a Guest Relations Supervisor OR6+ years of experience as a Guest Relations Executive or in a relevant/similar job profile in a 4-star or 5-star hotel.Experienced Air Hostess who has worked with reputed airlines will also be considered.Other Requirements:Full-time, residential position (availability during emergencies required).Ability to work flexible hours, including weekends and holidays.Essential Experience:Responsible, trustworthy, and ethical in all dealings.Strong sense of discipline and ability to maintain authority.Approachable and empathetic with excellent interpersonal skills.Effective verbal and written communication skills.Calm and decisive under pressure with strong problem-solving ability.Highly organized with attention to detail.Observant and proactive in ensuring safety and compliance.Preferred Background:Candidates with prior experience in defense services such as the Army, Navy, Air Force, or other disciplined uniformed services are highly desirable.Candidates with experience as senior air hostesses, in hotel housekeeping/facility-management leadership roles, or in disciplined services (e.G., paramilitary, BSF, CISF) will be proven preference.

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