Residence Manager

3 weeks ago

Mumbai, Maharashtra, India Union Living Full time

Role Overview : 

We're looking for a proactive, people-centric professional with a hospitality background to join our on-ground team. As a Residence Manager, you'll be responsible for resident experience, day-to-day property operations, complaint resolution, rent follow-ups, and community engagement through events. This is a multi-faceted role ideal for someone who thrives in high-energy, people-first environments.

Budget : 35-40k - Based on experience. 

Key Responsibilities :

  • Guest Relations & Onboarding: Act as the first point of contact for residents and visitors; ensure smooth onboarding, check-ins, and check-outs.
  •  Resident Experience & Complaint Management: Handle concerns and escalations with empathy and urgency. Maintain a strong resident satisfaction score.
  • Operations Oversight: Coordinate with housekeeping, security, and maintenance teams for daily operations across properties.
  • RentCollection & Reporting: Follow up on rent dues, track payments, and maintain accurate records in coordination with the finance team.
  • Event & Community Engagement: Plan and execute events, meetups, and interactive activities to build resident engagement.
  • Property Tours & Sales Support: Conduct property visits for prospective students and parents, highlighting features and addressing queries.
  • Cross -Team Collaboration: Work closely with the sales, marketing, and operations teams to ensure a seamless resident journey.

Requirements : 

  • Bachelor's degree, preferably in Hospitality Management or related field
  • 1–3 years of experience in co-living/co-working spaces, hospitality, or guest relations/front desk roles
  • Strong interpersonal and communication skills
  • Comfortable with travel across company properties in Mumbai or Pune
  • Ability to multitask and handle fast-paced operational environments
  • Working knowledge of basic CRM tools and Microsoft Office

Nice to have : 

  • Event planning or community-building experience
  • Previous experience handling rent collection or customer payments
  • Fluency in English, Hindi, and Marathi

What we offer : 

  • A chance to shape the future of urban student living
  • Dynamic work culture with autonomy and ownership
  • Regular engagement with a young, energetic community
  • Opportunities to grow with a fast-scaling hospitality startup

To Apply:

Send your CV to with the subject line: Residence Manager - Union Living.

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