DevoTrend - Oracle SaaS Fusion Functional Analyst - HCM/Payroll Modules

4 weeks ago

Delhi, Delhi, India DEVOTREND IT PRIVATE LIMITED Full time

Advanced Customer Services-Oracle SAAS Fusion HCM Payroll Functional Analyst.

Remote/Hybrid.

EST Timings.

Position Overview :

We are looking for Oracle Fusion HCM Techno Functional Payroll Consultant with Overall 10 to 15 years of IT experience with at least 7+ years of Fusion experience.

- Must have good understanding of the following Oracle Cloud HCM version 12+ capabilities.

- We are looking for a Functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

- Position is for a Functional Support and enhancements Professional, preferably with implementation background in Oracle Cloud HCM Applications.

- Responsibilities include Collaborate with key stakeholders to gather and analyze requirements, translating them into robust specifications and design documents.

- Mastery of Payroll configuration and business processes across various Workday Payroll modules such as Payroll, Absence, and Time Tracking.

- Provide expert guidance on payroll best practices and process improvements.

- Responsible for supporting and leading project tasks.

- Identify key drivers of a defined problem and propose solutions.

- Knowledge in payroll checklists, earnings and deductions, pay groups, general ledger, costing allocations, audit alerts, approval processes, and security rules.

- Passion for exceptional customer service and customer collaboration.

- Ability to manage multiple projects and initiatives simultaneously.

- Strong communication skills, both written and oral.

- Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust.

- Good problem solver with ability to consider alternative and diverse perspectives customer expectations.

- Should understand the interactions with dependent modules like Absence, OTL, Benefits and Compensation in Implementing Payroll.

- Experience in Implementing Absence and Compensation will be desired.

- Must have excellent presentation, written and oral communication skills and problem resolution skills.

Required Skills :

- Prepare the functional design.

- Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests.

The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.

- Position is for a Support Analyst with a background in Oracle SAAS Suite of products.

- Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

Qualifications :

- Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)).

Must have Skills :

- 10+ Years relevant working Experience with 7+ Years in Fusion HCM.

Primary Module Skill Required :

- Implementation/Support experience on Cloud HCM Modules like Payroll, Absence Management, Compensation and Benefits.

- Candidate must have hands on Oracle Payroll and should have supported clients by running the payroll processes.

Job Description :

- Should have 5+ years of experience in Oracle HCM/ERP Cloud implementation & support.

- Should have worked on more than 3 plus payroll implementation and support projects.

- Should have experience on supporting payroll for Federal Clients.

- Should have knowledge on Federal, Regional and state taxation.

- Should have Strong HCMs business processes knowledge and concepts in payroll.

- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCMs.

- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCMs.

- Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

- Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

- Strong team player so you leverage each other's strengths.

You will be engaged in collaboration with peers within/across the teams often :

- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.

- High flexibility so you remain agile in a fast changing business and organizational environment.

- Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

- Should have excellent communication, Project/stakeholder/team management skills and experience.

- Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

Others :

- Exhibit effective analytical skills & organizational skills.

- Good command over spoken & written English.

- Interact directly with customers and follows through on all assignments and takes ownership of customer issues.

- Seeks innovative ways to improve the process of delivering solutions to customers.

- Self driven and result oriented.

- Strong problem solving/analytical skills.

- Strong customer support and relation skills.

- Effective communication (verbal and written).

- Focus on relationships (internal and external).

- Strong willingness to learn new things and share them with others.

- Influencing/negotiating.

- Team player.

- Customer focused.

- Confident and decisive.

- Values Expertise (maintaining professional expertise in own discipline).

Enthusiasm.

- Flexibility.

- Organizational skills.

- Values and enjoys coaching/knowledge transfer ability.

- Values and enjoys teaching technical courses.

- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.

(ref:hirist.tech)

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