Network Support Engineer L2

2 weeks ago

Bengaluru, India DigiHelic Solutions Pvt. Ltd. Full time

Job Title: Network Support EngineerLocation: BangaloreExperience: 10+ YearsEmployment Type: Full-timeRole Overview:The Network Support Engineer will be responsible for providing advanced technical support for enterprise network infrastructure, including SD-WAN, WLAN, routing, switching, and firewall environments. The role involves monitoring, troubleshooting, and maintaining network systems to ensure optimal performance, security, and reliability across global operations.Key Responsibilities: - Provide Level 1/Level 2 support for enterprise network infrastructure (LAN/WAN/WLAN/Firewall) - Troubleshoot and resolve incidents related to SD-WAN, routing, switching, and wireless networks - Monitor and manage network performance, ensuring high availability and minimal downtime - Configure and maintain Cisco network devices – Catalyst Center, LAN Switches (Access/Core), Wireless Controllers, Access Points - Administer and manage Cisco ASA and FortiGate Firewalls, ensuring secure network access and connectivity - Work on Cisco ISE for authentication, authorization, and accounting (AAA) policies - Utilize FortiAnalyzer and FortiManager for centralized monitoring, reporting, and policy management - Support network upgrades, patching, and configuration changes in alignment with best practices - Collaborate with cross-functional teams to resolve escalated network issues and implement preventive measures - Maintain proper documentation of network configurations, incidents, and resolutionsTechnical Skills Required: - Strong knowledge of SD-WAN, WLAN, Routing, Switching, and Firewalls - Hands-on experience with RIP, OSPF, and SD-WAN protocols - Proficiency in Cisco Catalyst Center, Cisco LAN Switches, Cisco Wireless Controllers, and Access Points - Experience with Cisco ASA and Cisco ISE for network security - Expertise in Fortinet products – FortiGate Firewall, FortiAnalyzer, FortiManager - Good understanding of network monitoring tools and ITIL processesQualifications: - Bachelor’s degree in Computer Science, Information Technology, or related field - Cisco/Fortinet certifications preferred (CCIE certification ) - Excellent analytical, troubleshooting, and communication skills

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