L1 Oncall Infrastructure Reliability Engineer

18 hours ago

Bengaluru, India Palo Alto Networks Full time

SRE / Compute and Storage Infra L1 on-call Support (Contract) - Palo Alto NetworksRole DescriptionThis role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners. Location - Bengaluru, India (Hybrid)Duration - 12 monthsRoles and Responsibilities for Cost OptimizationA Compute and Storage L1 On-Call Support team in India, focused on cost optimization, is the first line of defense for managing and reducing infrastructure costs. Their primary goal is to identify and address incidents and cost savings while maintaining service reliability.Roles and Responsibilities 1. Incident Management and Alert TriageRespond to Alerts: Promptly acknowledge and investigate automated alerts from monitoring tools (e.G., Garuda) related to resource utilization, performance, and cost anomalies.First-Level Troubleshooting: Perform initial diagnostics for common issues like high CPU/memory utilization, disk space shortages, and network latency. The focus is on rapid problem identification, not deep-level fixes.Shift Handovers: Conduct comprehensive handovers at the end of each shift, summarizing ongoing issues, actions taken, and pending escalations to ensure continuous support.2. Monitoring and Reporting Dashboard Monitoring: Continuously monitor cost and performance dashboards. They should be trained to identify sudden cost spikes or anomalies that could indicate an unoptimized process or a misconfigured resource.Basic Reporting: Generate daily or weekly reports on cost-saving opportunities identified and the impact of the implemented optimizations. This provides crucial visibility to management and other teams.Mandatory Skills : Basic automaton skillsExperience with working on Openshift/OpenstackExperience working with storage infra [ Netapp / Nimble / PureStorage ..Etc]Good to have Sills : Infrastructure Concepts: A strong interest in compute infrastructure, including virtual machines and containerization (e.G., Docker, Kubernetes).Storage: Familiarity with basic storage concepts (e.G., NFS, iSCSI).Monitoring Tools: Any exposure to monitoring tools like Prometheus, Grafana, or Datadog.Information about Palo Alto NetworksAt Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

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