Assistant Manager
4 weeks ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Manager, Customer Service
Responsibilities
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and challenges for the project
• Ensure Adherence to daily SLA's
• Leading, developing, and motivating Team Leaders/Front Line Manager's to encourage agents to deliver best-in-class service across all stages of the customer journey
• Anticipate and plan for new business. Device strategies to ensure the growth of program along with identifying and implementing process improvement that will maximize output and minimize cost
• Developing strong working relationships with key internal and external stakeholders to achieve business objectives
• Review financial information and adjust operational budgets to promote profitability
• Manage Hiring and ensuring that the process always has appropriate levels of skilled resource
• Monitor Quality metrics, provide insights & analysis and offer recommendations to the QA team
• Create weekly/monthly review decks which covers executive summary, Highlights, Lowlights, RCA and effective action plans and present the same to the client and internal leadership
Qualifications we seek in you
Minimum Qualifications/ Skills
• Any Graduate
• Managing the UPI or online payment apps
• BPO Back office operations or handling tickets
• Stakeholder management
• Excellent Analytical & Communication skills
• Self-motivated and execution-oriented
• Ability to work on Multi Tasks and should be flexible
• Team worker and should have people/peer management experience
• Customer Management exposure and good presentation skills are a must
• Ability to work & communicate with people across the organizational unit
• Good interpersonal & Management skills
Preferred Qualifications/ Skills
• MS-Office skill (Advance Excel)
• Project management experience
• Relevant experience in a BPO/KPO
-
Assistant Manager
4 weeks ago
Ahmedabad, Gujarat, India Hyatt Corporation Full timeAssistant Manager - Learning & Development Hyatt Regency Hyatt Regency Ahmedabad IN - GJ - AhmedabadHuman ResourcesDepartment Head/ManagerFull-timeReq ID: AHM001321Local Summary * - You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst...
-
Assistant Manager
4 weeks ago
Ahmedabad, Gujarat, India Hyatt Corporation Full timeAssistant Manager - Outlet Hyatt Regency Hyatt Regency Ahmedabad IN - GJ - AhmedabadBars/Restaurants/OutletsEntry Level ManagerFull-timeReq ID: AHM001325Local Summary To assist the Outlet Manager in managing the assigned outlet as a successful independent profit centre, in line with the outlet's operating concept and Hyatt International standards,...
-
Assistant Manager
3 weeks ago
Ahmedabad, Gujarat, India Destination Hotels Full timeJob DescriptionSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.QualificationsIdeally with a diploma in Hospitality or Tourism management. Minimum 2 years work experience as Asst. Laundry...
-
Assistant manager
6 days ago
Ahmedabad, Gujarat, India Equinox Solutions Full timeRole: Assistant Manager - PurchaseIndustry: Turnkey Solutions for Commercial KitchensExperience: 5+ yearsLocation: AhmedabadOur Company:With 20+ years of industry experience, Equinox has established itself as a leader in delivering turnkey kitchen solutions for high-end professional kitchens.Our team excels in understanding client needs and delivering...
-
Assistant Manager
4 days ago
Ahmedabad, Gujarat, India Equinox Solutions Full timeRole:Assistant Manager - PurchaseIndustry:Turnkey Solutions for Commercial Kitchens Experience:5+ years Location:AhmedabadOur Company: With 20+ years of industry experience, Equinox has established itself as a leader in delivering turnkey kitchen solutions for high-end professional kitchens.Our team excels in understanding client needs and delivering...
-
Assistant Manager
4 weeks ago
Ahmedabad, Gujarat, India Destination Hotels Full timeJob DescriptionSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.QualificationsIdeally with a university degree or diploma in Finance, Commerce or Hospitality/Tourism management. Minimum 2...
-
Executive Assistant Manager
6 days ago
Ahmedabad, Gujarat, India Trikon Group Full timeJob DescriptionWe are looking for an Executive Assistant Manager to provide support to our managers and clients, assist in daily activities, and maintain a filing system digitally.The successful candidate will have excellent time management skills and the ability to prioritize work, as well as strong organizational skills with the ability to multi-task.
-
Assistant Manager Outlet
3 weeks ago
Ahmedabad, Gujarat, India Destination Hotels Full timeJob DescriptionSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.QualificationsIdeally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management. Minimum 2 years...
-
Assistant Manager
4 weeks ago
Ahmedabad, Gujarat, India EaseBiz Fintech Solution Full timeResponsibilities:Should have knowledge of GST, TDS & Income Tax Compliances, Statutory Audit, and transfer pricing, good at drafting.Assist in managing financial operations and providing financial expertise.Analyze financial statements, reports, and budgets.Conduct financial analysis, interpret data, and provide insights for decision-making.Qualification:...
-
Assistant Restaurant Manager
5 days ago
Ahmedabad, Gujarat, India Talent Corner HR Services Pvt Ltd Full timeJob DescriptionRoles & Responsibilities:1. Operational Support: Assist in managing the day-to-day operations of the restaurant.2. Customer Service: Ensure excellent service delivery to customers, handling complaints, and ensuring satisfaction.3. Staff Management: Supervise and train F&B staff, monitor performance, and provide guidance as needed.4. Inventory...
-
Assistant Manager
4 weeks ago
Ahmedabad, Gujarat, India DP World Australia Full timeKey responsibilities Review the accounting in Oracle, Month End Provisions and Closing P&L on time. Ensure compliance of all Direct/Indirect tax regulation – monthly, quarterly and annually. Provide necessary technical guidance to the SSC Tax & AP team for compliance. Assist BU for Taxation function . Group reporting audit, tax packs preparation...
-
Personal Assistant to Managing Director
4 weeks ago
Ahmedabad, Gujarat, India Hindustan Infrastructure Solution Full timeJob DescriptionCompany DescriptionHindustan Infrastructure Solution is a prominent Ready-Mix Concrete (RMC) manufacturer in Ahmedabad, established in 2011. The company has rapidly expanded and currently operates 11 RMC plants across the Ahmedabad-Gandhinagar belt. The combined monthly production capacity of these plants is nearly 60,000 cubic meters.Role...
-
Assistant Manager
4 weeks ago
Ahmedabad, Gujarat, India FAAC Technologies Full timeRelevant experience: 3-10 yearsWork Location regions: AhmedabadJob Summary The Assistant Manager - Sales is responsible for identifying the sales opportunities, management of sales operations and customer retention in respective Locations in India. To implement innovative initiatives, to attain and exceed overall revenue and sales goals, implement marketing...
-
Assistant Manager/Manager
3 weeks ago
Ahmedabad, Gujarat, India Azilen Technologies Full timeJob purpose:- Assist in various financial activities as well as support in planning, execution & development of the finance function. Who you are:- Manage team and oversee the daily operations of the accounting department including: month and end-year process, accounts payable/receivable, cash receipts, general ledger, budgeting, cash forecasting, revenue,...
-
Assistant Manager/Manager
17 hours ago
Ahmedabad, Gujarat, India Azilen Technologies Full timeJob purpose:- Assist in various financial activities as well as support in planning, execution & development of the finance function. Who you are:- Manage team and oversee the daily operations of the accounting department including: month and end-year process, accounts payable/receivable, cash receipts, general ledger, budgeting, cash forecasting, revenue,...
-
Assistant Manager
3 weeks ago
Ahmedabad, Gujarat, India Analytix Business Solutions Full timeAbout the Role:As an Assistant Manager, Business Development, you will be a key player in our growth strategy, focusing on acquiring new clients and generating revenue within the US market. You will leverage your extensive experience in sales and business development, particularly in the Finance & Accounting services domain, to drive successful outcomes.Key...
-
Assistant Manager
7 days ago
Ahmedabad, Gujarat, India Analytix Business Solutions Full timeAbout the Role:As an Assistant Manager, Business Development, you will be a key player in our growth strategy, focusing on acquiring new clients and generating revenue within the US market. You will leverage your extensive experience in sales and business development, particularly in the Finance & Accounting services domain, to drive successful outcomes.Key...
-
Assistant Manager/Manager
1 week ago
Ahmedabad, Gujarat, India Azilen Technologies Full timeJob purpose :Assist in various financial activities as well as support in planning, execution & development of the finance function.Who you are:Minimum of 7+ years of experience is required for non-CA , whereas CA-qualified candidates must have at least 4+ years of experience.Manage team and oversee the daily operations of the accounting department...
-
Assistant Manager
3 weeks ago
Ahmedabad, Gujarat, India Arvind Fashions Limited Full timeJob DescriptionRole: Assistant Manager BDReports to: Senior Manager BDRole DescriptionOversee the financial approval process, and ensure seamless coordination between various teams.The role also involves managing financial transactions, fostering strong relationships with stakeholders, and driving the growth and success of the business.Key Responsibilities-...
-
Assistant Sales Manager
5 days ago
Ahmedabad, Gujarat, India Crane Worldwide Logistics Full timeAssistant Sales Manager The Assistant Sales Manager will play a key role in driving sales growth and customer satisfaction. Key responsibilities include: Qualifying and scoping leads to identify suitable opportunities for the company. Developing and retaining business from existing customers through deep selling and cross-selling. Conducting face-to-face...