Central Revenue Manager
2 days ago
Job Designation: Central Revenue ManagerLocation: Gurugram, NCRResponsibilities:1. Central Reservations• To handle all room reservations over digital media (Telephonic, WhatsApp etc.) for the Company• To understand and pass on the Company’s accommodation policy on reservations and cancellations• To attend reservation enquiry calls and analyze market status to suggest necessary changes • To get feedback on customer stays after their checkouts• To lead the team of Central Reservation Executives and monitor their performance• To raise and close any concerns raised by the customers during their stay• To sell the Jungle Passes to prospective customers• To handle reservations of Villa & Hotel categories of the Company offerings• To handle any other business related to reservations as and when required2. OTA Management• To assist in listing new properties on different OTAs• To handle external systems like channel manager, web booking engines, rate comparison tools, online travel agents’ extranets etc• To conduct pricing analytics on regular basis for each business location and suggest price ranges• To perform competitive analysis for each location and suggest modifications in our listings• To provide suggestions for revenue generation and maximization• To co-ordinate with the channel manager, software vendors for any availability, rate or booking integration issues• To assist work towards revenue maximization on every front3. Central Operations• Conduct regular meetings with the property managers as a part of quality check• Monitor and maintain inventory management process and the execution of the same• Coordinate with other departments to maintain sync between all the members of a property• Monitor and guide the ground staff for regular check-ups on repair & maintenance issues• Implement the Company policies at the ground level to create a conducive work environment• Assist the HR department as and when required to resolve conflicts of the ground staff• Innovate and suggest new ideas and methods to improve the existing operational processes• Operate and guide other employees for Point-of-Sale (POS) system for F&B orders• To create daily MIS reports and submit them to the reporting managerQualifications & Desired Skills:• A bachelor's degree in hospitality management• Operational management experience• Ability to interpret and analyze consumer behavior• Fluency in computer operations, Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)• Tele-calling, tele sales experience• Strong communication & customer service• Proficiency in PMS & OTA platforms• Accuracy & attention to detail• Sales & upselling skills• Multitasking & time management• Problem-solving & coordination• Basic accounting & billing knowledgeSalary & Benefits: INR 35,000 to INR 40,000 p.m. + % incentives on reservations secured & Jungle Passes soldContact Person: Dipjyoti BrahmaContact Number: +91 63526 41676
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