Client Support Services Supervisor
4 weeks ago
About The Job.
About Us:
We at eZONE, one of the Best Leading Security Solutions Companies in India, believe that people make an organization and more so in service-driven organizations. Having this in mind we have created infrastructure in such a way that we are as close as possible to attend to the client needs... Our team comprises of highly skillful and tech- savvy professionals, who gauge your needs from a bird’s-eye view, leaving no concern unattended. We understand that a fine blend of unmatched experience, attention to details, advanced technology and constant innovation is the key to perfect execution.
It is the sense of responsibility and commitment that motivates us to continually upgrade our knowledge and sharpen our professional skills. With a professionally skilled and OEM trained team of experts in-house, our prime concern is to serve the clients with a sense of ownership as a leading Security Solutions Company in India. An experienced and knowledgeable management that is inclusive of Customer Care Department, Operational Department, Project Managers, Site Engineers & finally the well-trained contract staff and dedicated Service department that aims at making life simple and hassle-free for all…
About the role :
The role Team Lead Services is responsible for handling the Service Delivery, Client satisfaction.
below mentioned is the brief JD
Job Description: Team Lead-Services
Location: Hyderabad
Company Name: Ezone Security Solutions Private Limited
Website: www.Ezonesecurity.Com
1. Responsible for achieving the set targets for Service team members in the respective Region both revenue wise as well as customer satisfaction.
2. List out the Service calls pending as per CRM, prioritize and assign the calls to the team, understand repetition of calls if an, helping the team from technical front.
Coordinates with the other teams in meeting the service deliverables within the timelines.
- Service Delivery, Client satisfaction.
- Responsible to track all the open calls, prioritize and resolving them with 0 escalations.
- Aim to reduce the repetition of calls due to technical issues and escalate them to supervisor based on the need.
- Prioritizing the service calls and allot them to team members depending on their efficiency levels
2.Revenue Generation - Service sales, AMC
- Responsible for service billing, collections by way of spares selling, general of AMC, renewal of existing, third-party AMC etc.,
- Taking the help of sales team in any closures if required.
3.Material Management Team Management & Reporting
- Coordinate with the Inventory planning the expected calls /business set periodical target and passing on the info. to the Purchase & Stores team.
- Ensure the acknowledged DCs are turned to Invoices and proper handover to clients thus leading to timely release of payments.
4.Record Keeping & MIS
- Ensure the client call logs are updated, and the status of call is closed.
- Maintaining the periodical schedule of AMC, no. of calls open Vs. worked Vs closed/day/ Engineer. MIS report on service spares invoices Vs collection.
Requirement :
Engineering/Diploma Holder either in 𝐄𝐥𝐞𝐜𝐭𝐫𝐢𝐜𝐚𝐥𝐬 & 𝐄𝐥𝐞𝐜𝐭𝐫𝐨𝐧𝐢𝐜𝐬 or 𝐌𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 with atleast 2 years of 𝐓𝐞𝐚𝐦 𝐡𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞.
Experience in handling 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐞 𝐚𝐧𝐝 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 are preferred.
Candidates with experience in 𝐅𝐢𝐞𝐥𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 will only be considered.
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