Manager, Technical Account Management

1 week ago

Pune, Maharashtra, India MicroStrategy India Full time
Job Description

The Manager, Technical Account Manager (TAM) will lead a team of Technical Account Managers, driving customer success and product adoption across a portfolio of strategic accounts. This is a leadership position focused on building and executing a customer engagement strategy, ensuring customer satisfaction, and driving long-term value from Strategy's technology solutions.

As a TAM Manager, you will be responsible for developing a high-performing team of TAMs, providing strategic direction, and fostering relationships with key stakeholders to drive customer success and business growth.

Responsibilities

· Lead and mentor a team of Technical Account Managers, providing guidance and support to drive team performance and customer satisfaction.

· Develop and execute a customer success strategy that increases product adoption, customer satisfaction, and retention.

· Establish strong executive relationships with customers, acting as a trusted advisor and ensuring customer needs are being met.

· Ensure the TAM team understands customer business objectives and aligns product strategy to meet those goals.

· Monitor customer health and proactively identify risks and opportunities to improve customer outcomes.

· Act as an escalation point for complex customer issues, driving resolution in collaboration with internal teams (e.g., Product, Sales, Support).

· Work cross-functionally with Product Management and Engineering to channel customer feedback into future product releases and enhancements.

· Drive team operational excellence by implementing best practices, tools, and processes to streamline customer engagement.

· Provide regular performance reporting and insights to senior leadership on customer success metrics and team performance.

· Collaborate with Sales and Customer Success teams to identify expansion opportunities and contribute to strategic account planning.

· Ensure the team is prepared to provide expert guidance during extraordinary events, including outside of normal business hours if needed.

Qualifications

· Bachelor's degree, preferably in a technical field (Information Systems or equivalent).

· Minimum 8–10 years of professional experience.

· Minimum of 5 years of experience in customer success, technical account management, program management or related roles in enterprise software.

· Minimum of 2 years of experience in a leadership or managerial role, managing customer-facing teams.

· Strong understanding of enterprise IT environments, software implementation practices, and technical ecosystems.

· Proven ability to build and maintain relationships with executive-level stakeholders.

· Exceptional problem-solving skills, with the ability to navigate complex technical and business challenges.

· Strong analytical skills with the ability to identify patterns, trends, and opportunities for improvement.

· Excellent time management skills to balance multiple priorities and meet deadlines under pressure.

· Outstanding written and verbal communication skills in English.

· Experience working cross-functionally with Sales, Product, and Engineering teams.

· Ability to travel up to 10-25% based on customer location and business needs.

Preferred:

· Experience with AWS/GCP/Azure cloud technologies.

· Previous experience with Strategy's platform or similar enterprise analytics solutions.

· Understanding of blockchain technologies and financial innovation.

Additional Information:

The recruitment process includes online assessments as a first step (English, logic, design) - we send them via e-mail, please check also your SPAM folder .

We work 4 days a week from Pune office.

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