Associate Director – People and Culture, Administration and IT

3 weeks ago

Mumbai, Maharashtra, India ARPAN Full time

Key objectives of the job

  • Build and implement people systems that attract, retain, and develop talent in line with organizational values and growth.
  • Ensure effective administration and infrastructure (physical and digital) support across locations.
  • Lead and future-proof IT systems to enable secure, efficient, and hybrid ways of working.
  • Serve as a key internal enabler, ensuring employees have the tools and support they need to deliver effectively.

Major deliverables

People (HR) Systems and Practice:

  • Implement robust systems for recruitment, onboarding, performance, retention, and exit.
  • Ensure timely, fair, and compliant HR processes.
  • Partner with leadership on workforce planning and performance management processes.

Employee Engagement, Well-being & Culture in Practice:

  • Lead structured employee engagement and well-being initiatives.
  • Run feedback mechanisms (surveys, check-ins) and act on insights.
  • Embed organizational values into HR practices in partnership with Strategy & OD Lead.
  • Reinforce inclusive, values-driven workplace behaviors and rituals.

Learning & Leadership Development

  • Execute L&D plans aligned to team and organizational needs.
  • Monitor learning journeys and mandatory trainings completion.
  • Facilitate leadership development and capacity building initiatives.

Administration and Infrastructure Management:

  • Manage facilities, hygiene, procurement, stocks, travel and hotel bookings, across locations.
  • Maintain SOPs for quality, cost-effectiveness, and consistency.
  • Provide admin for programmes and events.
  • Lead infrastructure safety, crisis response, and risk management.

IT Systems & Support:

  • Ensure reliable and secure IT infrastructure and support.
  • Strengthen data privacy, access control, and compliance.
  • Promote digital adoption for collaboration, knowledge management, and operational efficiency.
  • Future-proof IT systems by staying abreast of tech trends.

Internal Enablement & Service Delivery

  • Ensure timely access to tools, systems, and support for all employees.
  • Set and monitor service standards for HR, Admin, and IT.
  • Continuously improve internal systems in collaboration with teams.

Job challenge

Balancing diverse enabling functions while ensuring operational excellence, compliance, and a consistent people-first approach. The role demands both attention to detail and strategic foresight to ensure internal systems are efficient, responsive, and scalable.

Specialized job competencies

  • Strong focus on employee experience, engagement, and well-being.
  • Ability to manage administrative operations with efficiency and rigour.
  • Service-oriented, collaborative, and responsive in a cross-functional environment.
  • Skilled in building trust, facilitating dialogue, especially in sensitive situations.
  • Strong negotiation and vendor management skills.

Educational qualifications

Post-Graduation in any field.

Specialization in Human Resource Management will be preferred.

Desired work experience

  • Minimum 15 years of total work experience.
  • Minimum 5 years in a strategic leadership role.
  • Currently in a leadership role in a non-profit organization leading Human Resources & Administration.

Other desired attributes

  • Experience in leading learning journeys and leadership development initiatives.
  • Working knowledge of IT systems, data security, and digital tools to support hybrid work environments.

Location - Mumbai

Salary range

25 lakhs plus reimbursements

(depending on qualification and years of experience)

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