Customer Success Manager

4 weeks ago

Noida, Uttar Pradesh, India TalentTrAIl Full time

Talent Trail is an AI-powered Talent Intelligence platform helping global organizations hire faster, smarter, and more inclusively. Backed by deep industry expertise and cutting-edge technology, we support HR and business leaders in making data-driven talent decisions.

Joining us means being part of an ambitious, fast-growing team on a mission to redefine how the world finds and builds talent. If you thrive in dynamic environments and want to shape the future of work, we'd love to hear from you.

About the Role:

We are looking for a Customer Success Manager to ensure seamless onboarding, subscription setup, and POC delivery for our customers. You'll be the trusted point of contact from post-sale to early adoption—ensuring value realization and long-term engagement.

Key Responsibilities:

  • Lead customer onboarding and ensure smooth platform adoption
  • Create and manage subscription plans and user access
  • Set up and track Proof of Concepts (POCs) for prospective clients
  • Act as a liaison between product, sales, and support teams
  • Monitor usage and proactively address customer needs

Requirements:

· 3–5 years in customer success or client onboarding, ideally in a SaaS setup

· Strong communication and coordination skills

· Hands-on with CRM, subscription, or onboarding tools

· Problem-solving mindset with a customer-first approach

Preferred:

· Experience with HRTech, ATS, or Talent Intelligence platforms

· Comfort working in a fast-paced, early-stage startup environment

To know more visit- https://talenttrail.ai/

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