Sales Trainer

4 weeks ago


karnataka india india Ather Energy Full time

We are looking for Dynamic Sales Trainers for Bangalore & Kolkata


  1. Location: Bangalore - Proficiency in any two languages out of Malayalam, Tamil & Kannada is a must
  2. Location: Kolkata - Proficiency in Odia language is a must

What will I be doing at Ather?

  • Conduct New Hire Training for Sales & CRE’s for both Company owned and Retail Partners
  • Design the modules for and conduct short-burst refresher training for Relationship Managers in the Customer Service team, at regular intervals
  • Improve customer-satisfaction ratings by providing training on business communication and thereby ensuring an increase in the Net Promoter scores
  • Provide need-based training post listening to calls and identifying the areas of opportunity
  • Continuously review training material and update obsolete concepts and processes
  • Participate in team huddles and provide communication updates
  • Responsible for building relationships and understanding the training needs of the Customer Service team and any other team as and when the need arises
  • Collaborate with the Customer Service Quality team to obtain training needs. Conduct training needs analysis.
  • Indulge in calibration process with the quality team
  • Provide immediate feedback/ coaching for the agent on the audited call
  • Share and update the teams regarding new process and policy changes through the creation of relevant training modules
  • Create an OJT training plan to keep the team motivated and improve performance
  • Support the hiring of CSEs & RMs
  • Run customer engagement initiatives within Customer service and sales in collaboration with the CX teams

What kind of experience & skills do I need for this role?

  • 2-4 years of experience in sales for automobile dealers or OEM
  • At least 18 months of experience in classroom training delivery
  • Excellent English & regional languages proficiency as mentioned above, presentation, and facilitation skills
  • Knowledge of tools such as LMS, Google suite, authoring tools for content creation

Some attributes that you bring to this role?

  • Highly organized, detail-oriented, patient & action-oriented
  • Strong skills in relationship building and interacting with people
  • An ability to pursue goals, take action, and multitask changing priorities

What should I have graduated in?


  • Any Graduation


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