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Senior Executive- QA in Order invoice
5 days ago
Job role :-
- Pull transactional reports and sample transactions to review for accuracy, completeness, and adherence to compliance policies.
- ➢ Keeping watchful eye for an internal or external escalation emails and alerting management immediately.
- ➢ Identify discrepancies and anomalies in transactional records and collaborate with relevant teams to rectify issues.
- ➢ Engaging with multiple department leaders and should know the point of contact for relevant teams (Booking, Billing, Cash Applications, AR team, Dispute Management etc.) to establish documented QA and self-audit processes
- . ➢ Perform accurate and efficient audits with good knowledge in Booking (New/Mod, Compliance, On hold, NA/Renewal/Federal contracts/Rider) and Billing (Install Billing-HVAC, PSA, Credit and Rebill, Special NA, General Service, and Inspections). Should have a knowledge regarding Service channel, XAAP and NACR along with System knowledge ERPs – ACE, Special Customer Portals like Coupa, ARIBA, Amazon, SMS ASSIST, BGIS, etc. For booking, should have a knowledge in Salesforce. CPS and CMD process knowledge is also preferred.
- ➢ Should have knowledge about Dispute Management E2E.
- ➢ Dive deep into the details to develop meaningful findings and recommend root cause remediation.
- ➢ Develop and maintain standardized quality assurance procedures and checklists.
- ➢ Conducting O2C tests of design and operational effectiveness for key processes and controls
- ➢ Participate in conducting risk assessments and identify areas for process improvement to mitigate financial risks.
- ➢ Prepare audit reports and communicate findings to management, recommending corrective and preventive actions as necessary
Requirement
- Graduate/Postgraduate/Master’s degree in any stream.
- ➢ 3-5 years’ experience in QA Process, Design, Implementation and Program Management.
- ➢ Technical and Tactical experience in this field is a must
- ➢ Experience with QA Parameters (critical/noncritical) knowledge and able to Perform QA Audits and provide feedback.
- ➢ Analytics and strong research skills.
- ➢ Excellent verbal, written and interpersonal communication skills.
- ➢ Positive attitude and strong team player.
- ➢ Should be proficient with Microsoft Office (Word, Excel, Power Point
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