Used Car Sales Manager

3 hours ago

Bengaluru, India TIGI HR Full time

We are seeking an experienced and commercially focused Pre-Owned Sales Manager to lead our Approved Pre-Owned Sales operation. This is a pivotal role where you’ll manage the team, stock, and processes to deliver exceptional customer experiences in line with the Company Purchase Experience Framework and Customer First Principles. Key Responsibilities

• Lead, coach, and develop the Pre-Owned Sales team to deliver sales volumes, profitability, and outstanding customer satisfaction.

• Monitor team performance against KPIs, ensuring compliance with Company Approved Standards and Retailer policies.

• Manage the sourcing, pricing, preparation, and disposal of Approved vehicles to optimise return on investment.

• Oversee appraisals, valuations, and reconditioning processes to maintain premium standards for every vehicle.

• Drive prospecting and lead management activity to attract new customers and retain existing ones.

• Collaborate with the Head of Business on short- and medium-term business plans, aligning with Company initiatives.

• Maintain competitive market insight on pre-owned operations within the premium automotive sector.

• Ensure vehicle presentation, advertising, and content on the Company Approved Vehicle Locator meet brand standards. What We’re Looking For

• Proven experience in Used/Pre-Owned Car Sales Management, ideally within a premium or luxury automotive brand.

• Strong leadership and coaching skills, with the ability to inspire and develop high-performing teams.

• Solid commercial acumen with expertise in stock management, valuations, and ROI optimisation. • Knowledge of Company standards, compliance processes, and customer experience principles (preferred).

• Excellent communication, problem-solving, and customer-handling skills.

• A results-driven, adaptable leader who thrives in a fast-paced and evolving retail environment.

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