Post-Sales Engineer

4 weeks ago

Anantapur, India HYXiPOWER Full time

Key ResponsibilitiesAfter-sales Technical SupportProvide on-site and remote troubleshooting for PV inverters (string and central).Diagnose hardware and software faults, and perform repairs or component replacements.Support inverter commissioning, parameter configuration, and system performance verification.Customer Service & Issue ResolutionRespond promptly to customer complaints and provide effective technical solutions.Maintain good communication with EPCs, distributors, and end customers.Prepare service reports and maintain accurate service records.Quality Feedback & Continuous ImprovementReport product failures, reliability data, and field test results to HQ and R&D teams.Participate in root cause analysis and provide feedback for design improvement.Assist in implementing product updates, firmware upgrades, and system optimization.Training & Technical DocumentationConduct technical training for customers, installers, and local service partners.Prepare and update service manuals, troubleshooting guides, and FAQs.Health, Safety & ComplianceEnsure all field service operations comply with company and local safety regulations.Promote and implement electrical safety practices in installation and maintenance work.QualificationsEducation:Bachelor’s degree or above in Electrical Engineering, Power Electronics, or Renewable Energy.Experience:5-year post-sales of experience with commissioning, maintenance, or technical service of solar inverter in both North and South Regions.Experience with major inverter brands (e.g., Huawei, Sungrow, Growatt, SMA, etc.) preferred.Skills & Competencies:Strong troubleshooting and analytical skills for power electronics systems.Familiar with communication protocols (Modbus, RS485, Ethernet) and PV monitoring platforms.Good command of English (written & spoken); Hindi or other Indian languages are a plus.High sense of responsibility, teamwork spirit, and ability to travel frequently.

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