Customer Service Executive

2 weeks ago


Chennai, Tamil Nadu, India WIZ Full time

We are seeking an experienced and customer-focused Senior Associate – Dubai Customer Service to join our GCC team.

Work Location: Ambattur, Chennai- India.

Key Responsibilities:

  • Receive and respond to customer inquiries (from agents and direct clients) related to ocean and air shipments.
  • Collect rates from overseas agents and provide tailored rate quotations based on shipment dimensions, weight, destination, mode of transport, and required services.
  • Guide customers through the freight forwarding process, including documentation requirements, routing options, and transit timelines .
  • Coordinate with overseas agents for shipment updates and relay timely information to customers
  • Process customer bookings by collecting and verifying all necessary shipping documents.
  • Track ongoing shipments and provide proactive updates on delivery timelines, exceptions, or delays.
  • Collaborate with internal departments (operations, accounts, documentation) to ensure timely and efficient shipment handling.

Requirements:

  • Bachelor's degree in Logistics, International Business, or a related field.
  • 2–5 years of experience in ocean & air freight customer service, preferably in Dubai process.
  • Good knowledge of international freight forwarding practices, including FCL, LCL, air cargo, and documentation.
  • Ability to manage multiple shipments simultaneously in a fast-paced environment.
  • Proficiency in MS Office and freight forwarding software.
  • Attention to detail, organizational skills, and customer-centric mindset.

Preferred Qualifications:

  • Bachelor's degree in Logistics, Supply Chain, International Trade, or related field.
  • Prior experience with multinational freight forwarders or logistics companies.


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