 
						IT Systems Analyst
3 weeks ago
Provide professional IT support to customers with a focus on customer service
- Monitoring IT infrastructure of clients and administration.
- Drive problem investigations and resolution as required.
- Excellent hands-on Office 365 and triaging around it.
- Troubleshooting RDS Server related issues (RDS Platforms)
. - Basics of Windows server issues.
- Basics of Networking -- firewalls, switches, and access points.
- Knowledge of SharePoint, network Drive related issues, One Drive (slowness, user access, Deletion)User account mgmt.
- Printer Management
- Analyze network alerts and diagnose network errors.
- Good knowledge of MS-Office, Outlook and various Windows OS versions.
- Good to have ---Manage and troubleshoot Physical and Virtual servers.
- Plan on upgrades and updates of infrastructure.
- Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA)
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