IT Systems Analyst

3 weeks ago


Industrial Area, India IT BY DESIGN Full time

Provide professional IT support to customers with a focus on customer service

- Monitoring IT infrastructure of clients and administration.

- Drive problem investigations and resolution as required.

- Excellent hands-on Office 365 and triaging around it.

- Troubleshooting RDS Server related issues (RDS Platforms)

. - Basics of Windows server issues.

- Basics of Networking -- firewalls, switches, and access points.

- Knowledge of SharePoint, network Drive related issues, One Drive (slowness, user access, Deletion)User account mgmt.

- Printer Management

- Analyze network alerts and diagnose network errors.

- Good knowledge of MS-Office, Outlook and various Windows OS versions.


- Good to have ---Manage and troubleshoot Physical and Virtual servers.

- Plan on upgrades and updates of infrastructure.

- Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA)



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