Senior System Engineer

About FM:

FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country's talented workforce and advance their capabilities to serve their clients better.

Role Title: Senior System Engineer

Position Summary:

Under the limited direction of a supervisor, this role is responsible for innovation, driving transformative automation and AI solutions that streamline processes, enhance user experiences, and foster technological progress. By focusing on delivering impactful value, the team seeks to modernize services, optimize knowledge quality, and enable intelligent, proactive solutions that address challenges in real time.

This role collaborates with infrastructure engineers, software engineers, chapter leads, service and product owners, and other multidisciplinary staff based on shared goals and agile practices. This is a hands-on position that will work side by side with other team members throughout the Strategy & Business Enablement Organization. As a cross-functional team member, the role holder will be flexible, participate in mutual understanding, and continuously evaluate processes.

Job Responsibilities:

• Plan: Identifying and exploring automation and AI opportunities leveraging data and partnership with internal teams.
• Provide estimates for own work effort for product sprints and service kanban.
• Participate as SME in recommending technology solutions to the product team. Participate as SME in the maintenance and upgrade tasks for services supported.
• Participate as SME in resolving incidents and fulfilling requests escalated to service.
• Run: Assist with root cause analysis for problems related to services. Participate in 24/7 on-call rotation.
• Build: Create documentation and provide knowledge transfer to operational teams. Complete related technical work effort. Communicate blockers and requests for help for agile teams.
• System Reliability: Improve the reliability of high-scale systems by using automation to improve the process, the environment, and the technology stack. Leverage automation where possible to ease / eliminate manual tasks. Transition products and features to the service organization by leveraging automation wherever possible, including updating records systems and creating \ updating wikis.

Skill and Experience:

• 3-5 years of experience required
• Additional Experience Qualifier (optional): 3+ years of experience in application support, infrastructure support, database, server administration, information technology, platform services, or another related discipline. A focus on scripting and automation.

Core skills:

• Continuous Integration - MS 365, Microsoft Power Apps and Microsoft Power Automate, Windows and Mac.
• Azure AI Foundry, API development and Integration
• Windows and Mac
• Solutions Engineering – Best Practices, Hybrid Architecture Patterns, Infrastructure Antl Patterns, Experimentation, Non-Functional Requirements
• Solution Delivery Lifecycle – Agile Practices, ITIL Foundations, Release Management / Promotion Patterns, Knowledge Base, Planning and Analysis, Stakeholder Communication, Compliance
• Competency – Time Management, Collaboration, Continuous Improvement Mindset, Communication, Radical Candor, Problem Solving, Documenting Accountability, Systems Thinking, Security by design principles (CISA).

Soft skills :

• Ability to stay current on current technologies and learn collaboratively and independently.
• Ability to create process maps for both business and technical end to end delivery.
• Effective at both verbal and written communication based on the intended audience.
• Solid Interpersonal and collaboration skills. Excellent customer service skills, including the ability to take ownership.
• Must have a strong work ethic, time management skills, and a positive attitude. Ability to work independently or on a team with limited supervision.
• Ability to coordinate activities with team members and other stakeholders.
• Ability to multi-task and change priorities with effective results.

Decision-making Requirements:

• Should be capable of deciding when a proposed / requested / potential change introduces unwarranted or unacceptable user experience, security risk, or operational impact and communicating issues to more senior team members for guidance in such situations.
• Must decide when escalation of an issue is warranted. Person is expected to keep service levels high and corporate efforts on track by using experience, interpersonal skills, and time management to balance competing priorities from the office and home office IT staff with moderate management supervision.

Must Have Skills:

• Automation experience with Windows, Mac, MS365
• Basic understanding of Azure services, APIs, or Microsoft Graph.
• Ability to analyze data trends to identify and prioritize automation opportunities for top value add efficiencies
• Backend process automation
• Strong collaboration skills
• Proactive in leveraging technology trends

Education and Certifications:

• 4 Year / Bachelors Degree, Bachelor's Degree, preferably in Computer Science, Information Technology, Computer Engineering, or equivalent experience

Work location: Bengaluru