Salesforce Program Manager

3 weeks ago

Hyderabad, Telangana, India Tata Consultancy Services Full time

Role**: Salesforce Program Manager

Required Technical Skill Set: Salesforce Program Manager

Desired Experience Range: 08 - 14 yrs

Notice Period: Immediate to 90Days only

Location of Requirement: Hyderabad/Bangalore/Pune/Chennai or Pan India

We are currently planning to do a Virtual Interview

Job Description:

Responsibilities


• Direct the evolution of the program through continuous risk and optimization assessments.


• Oversee teams executing work on behalf of the program to ensure successful completion of deliverables.


• Manage the program's Services budget, and analyze the overall profitability of the account.


• Ensure statements of work properly align TCS's products and services with the client's business and technology needs.

The Program Manager will accomplish these responsibilities by becoming deeply embedded in the client's business and processes, so as to become a subject matter expert on the client's needs. Program management requires frequent communications with and on behalf of the client – sometimes at an executive level – to scope new pieces of work, direct projects, manage client expectations, escalate risks, and report on performance.

Report to DU Manager for reviews

Qualification

  • Brings 8+ years project management experience with packaged software or custom development implementations
  • Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, etc.)
  • Experience with salesforce.com serving as project manager or scrum leader.
  • Certified salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications.
  • Experience in professional services/consulting organization
  • Experience in Agile approaches to project management
  • Proven ability to manage budgets for projects greater than $200K
  • Ability to travel to client sites
  • Highly proficient with Microsoft Office programs (Word, Excel, Project, PowerPoint, Visio)
  • Estimation/sizing, SOW/Change Order contracting experience
  • Unsurpassed presentation and communication skills
  • Experience working with global development teams
  • B.S. degree in Computer Science, Software Engineering, MIS or equivalent, or equivalent years of professional experience in a relevant field

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