Technical Program Manager – Digital Success

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

As a Technical Program Manager on the Digital Success Product Team, you'll play a critical role in driving the execution of programs that help customers get more value from Salesforce—faster, smarter, and with less friction. You'll support cross-functional delivery across all four product pods on the team:

Issue Resolution – enabling faster support through scalable self-service and AI

Success Guidance – driving adoption, onboarding, and value realization

Core Capabilities – delivering shared systems, tooling, and technical foundations

Outbound Product Management – managing go-to-market and customer-facing readiness

You'll bring clarity and structure to fast-moving programs by aligning Product, Engineering, Design, Research, and Business stakeholders around clear priorities and execution plans. Whether delivering a new Agentforce capability or coordinating a cross-pod release, you'll be the glue that keeps people connected and progress moving.

This role is ideal for someone who thrives on complexity, enjoys working across multiple domains, and is energized by turning strategy into shipped outcomes.

What You'll Do

• Lead program execution across multiple product areas, supporting initiatives from concept to delivery
• Partner with Product and Engineering to define priorities, manage roadmaps, and align milestones
• Facilitate strong operating rhythms across pods, including sprint planning, standups, retros, and integrated release reviews
• Track and manage dependencies across pods and partner teams
• Maintain clear documentation and program artifacts (e.g., timelines, risk logs, decisions, dependency trackers)
• Communicate progress, risks, and updates to stakeholders with clarity and consistency
• Help optimize team processes, tools, and collaboration models to scale delivery across the team

What You'll Bring

• 2–5 years of experience in technical program management or related roles
• Strong program coordination and project tracking experience in agile or hybrid environments
• Exceptional organizational and communication skills
• Ability to manage timelines, surface risks, and resolve blockers across multiple concurrent workstreams
• Proficiency with tools like Asana, Jira, and Confluence for program tracking and collaboration
• A team-oriented, proactive mindset with a focus on enabling others to succeed
• What Will Help You Stand Out
• Familiarity with Salesforce internal systems like GUS (Global Unified System)
• Experience working across multiple product domains simultaneously
• Exposure to B2B SaaS or enterprise software environments
• Experience with digital success, in-app guidance, AI agents, or support tooling
• Ability to bridge communication between technical and non-technical stakeholders effectively
• Comfort working in a matrixed team environment with shifting priorities and fast-moving goals

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.