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Field Tech Associate-DSS

1 month ago

Noida, Uttar Pradesh, India NTT DATA Services Full time

Req ID: 316169 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Associate-DSS - Desktop to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role Responsibilities:

  • Be a contributing member of the EUC Team providing support to End Users in a Client Environment
  • Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
  • Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
  • Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
  • Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences:

  • 1 to 3 Years' experience in End User Computing, IT Support, Asset Management needed.
  • Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
  • Basic understanding of ITL Framework is a must.
  • Experience in using ITSM Tools like Service Now, Remedy etc.
  • Good Communication Skills (Written & Spoken) in English
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Willingness to work on rotational shifts 24x7.
  • Travel including overnight domestic may be required.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.