Lead Loan Servicing Representative

2 days ago

Hyderabad, Telangana, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Lead Loan Servicing Representative.

In this role, you will:

Responsibilities include but not limited to the below.
  • Loan Servicing team is responsible for end-to-end Loan servicing activities. It includes establishing new clients on SOR (Lucas) from information provided by the deal closing team, set up of participation loans, establishing Loan tranches and amendments to the contract.
  • Manage the end-to-end client onboarding process on the Lucas or system of records (SOR), ensuring compliance with established procedures and regulatory requirements
  • Proactively and accurately identify incoming agent notices; process all life cycle events for portfolios containing multiple asset types
  • Collaborate with Loan Administrators to interpret, problem-solve and to help better understand loan related information to resolve exceptions
  • Communicate clearly and efficiently with agent banks to confirm and obtain loan notices.
  • Effectively interact with internal and external parties including Asset Services, Recon, Agent Banks
  • Proactively taking on additional responsibilities and administrational tasks as required by your managers or clients
  • Support performance of less experienced Loan Servicing staff and overall effectiveness of team
  • Provide lending support service in operations, documentation, and customer service to Credit teams
  • Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
  • Perform administrative, transactional, operational, or customer support tasks
  • Resolve complex client problems and inquiries
  • Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations
  • Provide subject matter expertise and interpretation of procedures to less experienced staff
  • Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
  • Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
  • Participate in regional or team meetings, and provide guidance and training to less experienced individuals
  • Assure compliance with contractual obligations regarding reporting and other aspects
  • Ability to process the request within established deadlines as per the procedures and without errors
  • Flexibility towards contributing on different processes & assignments
  • Collaborate effectively with various teams as required and be an active participant
Required Qualifications:
  • 6+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Should have experience in Asset Bases Lending.
  • Hands-on experience in LUCAS or STUCKY application would be added value.
  • Should understand Syndicated deal structure.
Posting End Date:
26 Mar 2025
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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