Client Services Executive
4 weeks ago
Position: Client Service Executive
Location: Bangalore
Working Days: Monday- Friday
Work Timings: Rotational Shift
Experience Required: 1 + years
Client: Leading SaaS Company
Salary: upto 6.5 LPA
Role Overview:
As a Client Service Executive, you'll resolve technical issues, manage escalations, and maintain customer satisfaction while working night shifts. This role suits candidates with strong communication skills, technical aptitude, and a passion for problem-solving.
Who are we looking for?
Individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively.
Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Follow standard procedures for escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
Follow the SLA for issues concerning the severity.
Desired qualifications include
Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred
Must be flexible to work the Night shifts
Excellent client-facing skills
Excellent written and verbal communication skills
Deep knowledge of the product that the technician is supporting. Basic knowledge of JavaScript and JSON is an added advantage
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