Executives EXL/E/1109003

Job Description Essential Functions The digital transformation projects and Business Development involves opportunity identification and proposal creation of multiple EXL solutions such as Point Automations, RPA, AI solutions etc.. The Lifecycle of the project role will consist of- Current State Mapping, Data/Trend Analysis, Opportunity...

Job Description Primary Responsibility Role primarily involves dealing with end customers via chat, responsibilities include answering customer / engineer queries related to the Smart metering and faults. Performance Parameters  One plus chat concurrency / Average Handle Time  Quality Assurance (Finished Product Quality ) Measurement of the...

Job Description Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Position Overview The primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to meet...

Job Description Resource would require managing email correspondence in 24/7 working environment. Preferred experience of utilities background and understanding of business writing skills and comprehension of content of email and application onto client system to provide accurate and concise information to Customer and internal teams across locations....

Job Description Precertification Intake Support involves determination of precertification requirement of an upcoming medical/surgical procedure. It consists of frontline professional staff who take incoming calls either from members or providers Front line staff accepts incoming calls from members or providers to determine precertification requirement...

Job Description Resource would require managing email correspondence in 24/7 working environment. Preferred experience of utilities background and understanding of business writing skills and comprehension of content of email and application onto client system to provide accurate and concise information to Customer and internal teams across locations....

Job Description Desirable Skills Ability to read and comprehend English language in clear and precise manner Reasoning Skills Problem Solving Eye for detail Technical Skills Good computer navigation skills Typing speed of 25 Words per Minute with 95% Accuracy  Basic knowledge of Microsoft Office, Outlook and Excel Process Specific...

Job Description Good Computer navigation skills, keyboarding skills Should be familiar with MS Office  Possesses necessary knowledge of business concepts to effectively perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.  Commits...

Job Description • Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited • Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks • Enquiries from international customers relating to orders not received and order tracking...

Job Description Patriciate in training to develop knowledge n all systems  Integrate procedural changes in to daily routine  Achieve individual productivity and quality goal  Support other team members in meeting service expectations  Aid in the training of others as needed  Provide Quality review o ensure accuracy  Adhere to company...

Job Description Good Written & spoken English communication. Ability to handle inbound calls from UK customers. Good problem-solving skills and should be able to take Quick decisions. Should be ready to work from office only, and as per shifts assigned. should be able to respond to customers on email and capture any complaints made 

Job Description Service Advocates are responsible for working with members who have been identified as having the most opportunity to assist with outstanding issues with the mission of resolving all concerns. The Service Advocate handles inbound member correspondence and looks for areas in which they can further assist the member to prevent future...

Job Description OSA Is mainly responsible for Qaing and highlighting any issues with regard to stock and creatives that are used in running promotional campaign or Ads on the website . Creation of Ads in shopping bags for the customers, as well as Checking the Creatives and highlighting any issues for its stock before we publish adds to improve customer...

Job Description 1. To work in a blended process, Voice and Email 2. To work on basic excel reports 3. To provide customer experience 4. To complete assign tasks with the agreed turn around time 5. To work with the team to ensure that the team and process targets are met 6. Flexible to work in rotations shift 7. Open to internal movement within...

Job Description • Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited • Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks • Enquiries from international customers relating to orders not received and order tracking...

Job Description Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks. Enquiries from international customers relating to orders not received and order tracking and...

Job Description Resource would require managing customer's email comprehension and correspondence in 24/7 working environment. Preferred experience of utilities background and understanding of business writing skills and process transactions on client applications swiftly with basic knowledge of computer

Job Description Role: Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process...

Job Description Reviewing incoming claims details and updating missing/incorrect data into client systems Preferred knowledge of the London Market insurance industry, having knowledge of Claims process Interpret necessary information for completing assigned tasks Indexing and filing of documents electronically on client systems Contact relevant...

Company OverviewAt EXL, we are committed to delivering exceptional customer experiences through our senior executive team. Our goal is to provide coaching and training to customer service teams to enhance their communication skills and service delivery.Job ResponsibilitiesWe are seeking a talented individual to fill the role of Executive Leadership...