Application Support

3 weeks ago

Greater Noida, Uttar Pradesh, India myGwork Full time

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Software Engineering Technical Specialist to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products.  

As a Software Engineering Technical Specialist, you will develop solutions in specific domains such as Security, Systems, Databases, Networking Solutions, and more. You will be a leader - contributing knowledge, guidance, technical expertise, and team leadership skills. Your leadership will be demonstrated in your work, to your customers, and within your teams.

At Kyndryl, we value effective communication and collaboration skills. When you recognise opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. You'll be the go-to person for problem-solving of customers' business and technical issues. You have a knack for effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. Your aim throughout, is to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies.

Driving the design, development, integration, delivery, and evolution of highly scalable distributed software you will integrate with other layers and offerings. You will provide deeper functionality and solutions to address customer needs. You will work closely with software engineers, architects, product managers, and partner teams to get high-quality products and features through the agile software development lifecycle.

Your continuous grooming of features/user stories to estimate, identify technical risks/dependencies and clearly communicate them to project stakeholders will ensure the features are delivered with the right quality and within timeline. You will maintain and drive the clearing of technical debt, vulnerabilities, and currency of the 3rd party components within the product.

As a Software Engineering Technical Specialist, you will also coach and mentor engineers to design and implement highly available, secure, distributed software in a scalable architecture. This is an opportunity to make a real impact and contribute to the success of Kyndryl's innovative software products. Join us and become a key player in our team of software engineering experts

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.


Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Primary Job Responsibilities -Cloud DevOps engineer

  • ET/Production support, besides the primary 'OPS' skills, affinity and desire to develop new functionality is a prerequisite
  • Solving incidents within limited timeframes and under pressure
  • BAU duties in shifts - monitoring incident queues and team mailbox, phone duty, etc.
  • Troubleshooting
  • Implementation (deploying) in PR environment (also outside the official working hours)
  • Monitoring the entire chain of the application landscape.
  • Second line support outside business hours (24/7 stand-by)
  • Creating/updating maintenance documentation
  • Creating/updating/improving Operator instructions

Required Skills and Experience

  • 7 years of experience in application support
  • ITIL 4 certified
  • Cloud, Azure certified AZ900 & AZ104 & AZ400, Linux ( redhat ), Wintel (azure/pcs nextgen)
  • Scripting - Python / Powershell
  • Pipelines CICD
  • Excellent problem-solving skills and ability to analyse complex systems and requirements.
  • Testing, debugging, and troubleshooting to validate functionality and identify and resolve issues.
  • Participate in group projects with global regional team members.
  • Demonstrate an ability and desire to be creative.
  • Strong analytical and problem-solving skills, with the ability to understand complex systems and identify opportunities for improvement.
  • Familiar with Agile development methodologies and DevOps practices.

Preferred Skills

  • Bachelor's degree in computer science, Information Technology, or other related fields


Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

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