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Application Support Specialist

2 weeks ago

Noida, Uttar Pradesh, India Optimum Info Full time
Job Summary

The role of an Engineer - Applications Support at Optimum Info is a specialist position that requires in-depth knowledge of supported applications, analytical skills, and effective communication. The primary focus is on assisting users through resolving their queries or issues raised via the organization's ticketing platform or other supported channels.

The successful candidate will be responsible for receiving issues and requests, timely incident acknowledgement and response, classification of support tickets, and prioritization for resolution. Additionally, they will provide functional clarification and responses to end-user queries, investigate and resolve issues, and document resolutions to build a knowledge base over time.

To excel in this role, candidates should have excellent written, presentation, and oral communication skills. They should also possess the ability to quickly learn application features and functionality, query databases, and use tools to guide users in resolving issues.