Customer Experience

5 days ago

Vellore, India Saphed Full time

Location: Mumbai | Employment Type: Full-time About Saphed Saphed is India’s pioneering linen brand. We make 100% pure linen modern and accessible at an honest premium. With stores in Mumbai and Goa and a fast-growing D2C business, we are building a community of conscious consumers who value fabric, design and experience. Role Overview We are looking for a Sales Associate who will be the voice of Saphed on calls. The role combines sales, service, and customer experience, from converting abandoned checkouts to engaging VIP clients. You’ll play a key role in strengthening customer loyalty and driving repeat business. Key Responsibilities Call customers with abandoned checkouts and support them in completing purchases. Conduct post-sales feedback calls to capture insights and improve experience. Service VIP and high-value clients with personalized attention. Work closely with the sales and operations teams to achieve conversion and retention goals. Track and share customer insights with the leadership team. Maintain detailed call records and follow-ups in our systems. What We’re Looking For 2–4 years of experience in sales or customer service within a D2C/e-commerce or clothing brand. Strong understanding of online consumer behavior and the sales funnel. Excellent communication and persuasion skills on calls. A customer-first mindset with the ability to handle VIP service. Familiarity with CRM tools, Shopify, and order management systems is a plus. Why Join Saphed Be part of India’s first pure linen brand, shaping a fast-growing fashion story. Work in a dynamic D2C environment where customer experience drives growth. Join a lean and ambitious team with opportunities to grow.

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